Course Description

The CHC43015 Certificate IV in Ageing Support has been created to provide you with training whether you are currently working, or hoping to find work in residential facilities in aged care.

Aged care workers provide care either in a client’s home, or in a residential care setting. They carry out their duties under direct or regular guidance within clearly defined care plans or organisational strategies.

You will be supported in your learning by expert trainers, and a structured workplace learning component will give you the practical, hands-on experience that you need to become fully job-ready.

If you have already completed the required units from the Certificate III in Aged Care (or equivalent) then this course would act as an extension of your knowledge. Equally, you may be eligible for Recognition of Prior Learning if you have some work experience in a related field.

You will learn how to effectively liaise with other healthcare professionals and take your career to the next level by supervising fellow workers. Other skills covered in this course include how to respond holistically to client issues, providing services to older people with complex needs and assisting with medication.

If you are committed to the rights of elderly people, are physically fit and have patience, discretion and a high level of professionalism, then this industry needs you to take the next step in your career by gaining this nationally accredited qualification. This course can be undertaken online at your own pace, beginning at any time of the year.


This course is offered by Open Colleges on behalf of Integrated Care and Management Training.

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Aged Care Carer
  • Aged Care Worker
  • Care Service Employee
  • Care Team Leader
  • Carer
  • Community Care Worker
  • Personal Care Assistant
  • Personal Care Worker
Course number E1139
Qualification name CHC43015 Certificate IV in Ageing Support
Course duration Maximum 18 months
Delivery Method Online with Work Placement
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Demonstrations, Knowledge tests, Practical assessments, Presentations
Awarded by
  • Integrated Care & Management Training Pty Ltd (Provider number: 90197)


There are no formal education entry requirements for this course.

Minimum age

You will need to be at least 18 years old.


This course involves reading learning content and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.

If you haven't successfully completed English at Year 12 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; or
  • 3 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.


To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Compressing image files
  • Recording, compressing and uploading videos.

Physical requirements

Students will need to be reasonably physically fit to undertake the work placement as the tasks and activities associated with the work placement may involve manual lifting and other physical activities.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Once you are enrolled in this course, you will receive access to the first Module, which contains the first set of units for the course. When you have successfully completed those units, you'll be given access to the next Module. Modules 1 to 9 have been released and are available. The remaining modules for this course will be available for release on the following dates:

  • Module 11: February 2017
  • Module 12: March 2017
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1: Meeting the needs of older people

  • Work with information about the human body
  • Recognise and promote ways to support healthy functioning of the body
  • Develop relationships with older people
  • Provide services to older people
  • Support the rights of older people
  • Promote health and re-ablement of older people
  • Determine personal support requirements
  • Maximise participation
  • Provide personal support
  • Complete reporting and documentation

Module 2: Diversity and supporting independence and wellbeing

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Recognise and support individual differences
  • Promote independence
  • Support physical wellbeing
  • Support social, emotional and psychological wellbeing

Module 3: Working safely

  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Follow safe work practices for infection control
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices

Module 4: Supporting people living with dementia

  • Prepare to provide support to those affected by dementia
  • Use appropriate communication strategies
  • Provide activities for maintenance of dignity, skills and health
  • Implement strategies which minimise the impact of behaviours of concern
  • Complete documentation
  • Implement self care strategies

Module 5: Assisting clients with medication

  • Prepare to assist with medication
  • Prepare the client for assistance with administration of medication
  • Support clients with administration of medication
  • Handle medication contingencies
  • Complete medication distribution and documentation

*This elective unit requires you to be employed in the workplace and under the supervision of a current AHPRA Registration as a Registered Nurse / DIV1.

Module 6: Facilitating responsible behaviour

  • Observe individuals
  • Manage conflict
  • Respond to behaviours of concern
  • Complete reporting requirements

Module 7: Risk prevention and working legally and ethically

  • Assist with the preparation for a risk assessment
  • Contribute to the identification of risks
  • Implement risk minimisation strategies
  • Monitor risk minimisation strategies
  • Research information required for legal compliance
  • Determine ethical responsibilities 
  • Develop and communicate policies and procedures 
  • Monitor compliance
  • Maintain knowledge of compliance requirements

Module 8: Individualised plans, relationships and physical health

  • Establish and maintain relationships
  • Prepare for planning
  • Plan service delivery
  • Review service delivery implementation
  • Complete reporting requirements
  • Include carers and family members as part of the support team
  • Assess and respond to changes in the care relationship
  • Monitor and promote carer rights, health and well being
  • Obtain information about physical health status
  • Check physical health status
  • Identify variations from normal physical health status

Module 9: Administering and monitoring medications

  • Identify situations that are a potential risk to the safe administration of medications
  • Prepare for medication administration
  • Identify and prepare the client for administration of medication
  • Administer medications within legal parameters
  • Monitor client response to administered medication
  • Handle medication contingencies
  • Complete medication distribution and administration

Module 10: Providing loss and grief support

  • Recognise reactions to loss and grief
  • Engage empathically
  • Offer support and information
  • Care for self
  • Review support provided

Module 11: Delivering care using a palliative approach

  • Apply principals and aims of a palliative approach when supporting individuals
  • Respect the person’s preferences for quality of life choices
  • Follow the person’s advance care directives in the care plan
  • Respond to signs of pain and other symptoms
  • Follow end-of-life care strategies
  • Manage own emotional responses and ethical issues

Module 12: Coordinating services, facilitating rights and developing networks

  • Coordinate the delivery of the individualised plan
  • Liaise and negotiate with appropriate personnel and service providers
  • Support family and carers
  • Coordinate feedback
  • Facilitate the realisation of client interests, rights and needs
  • Advocate in accordance with client preferences and requests to optimise client outcomes
  • Provide ongoing support to clients
  • Support clients making a complaint
  • Review progress
  • Identify networking and collaboration needs and opportunities
  • Develop collaboration strategies
  • Work collaboratively
  • Represent the organisation
  • Maintain and enhance networks and collaborative partnerships



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Find out more

Jeramy Nusco

Jeramy is a Behaviour Support Practitioner and Coordinator for a N.S.W and A.C.T based disability service. Jeramy specialises in supporting people with autism, intellectual disabilities and acquired brain injuries by coordinating a team of practitioners, developing behaviour support plans and responding to incidents. Jeramy also runs internal training for all direct-support staff as well as workshops for families, carers and other professionals across N.S.W and A.C.T in ‘Person-Centred Behaviour Support’.

Jeramy chairs a restricted practices panel in Sydney, and sits as an ‘independent member’ on three other restricted practices panels including Ageing Disability and Home Care (ADHC). He also has experience in out-of-home-care, child protection, homeless youth and community development programs where he has supported complex trauma and significant behaviours of concern.

Lisa Porto

Lisa has been working in the aged care sector since 1999, both in hostel and high care as a Cert lV AIN and RAO (Leisure and Health). A passionate advocate for aged care, she is also volunteer at Threads of Hope as a counsellor and customer relations officer.

Lisa started her aged care training career in 2004, and also teaches community service, disability, allied health, leisure and health, and some pathology units. In her capacity as an educator, Lisa aims to enrich the lives of vocational learners through quality training and outcomes. In 2014 she was listed for Trainer of the Year DET NSW.

Michelle Gill

Michelle has been a Registered Nurse for 21 years at several aged care facilities and has also worked in management for the past decade. Passionate about aged care and ensuring that staff enjoy a high standard of training and education, Michelle’s specialised skills include infection control, immunisation, palliative care and person-centred care.

Michelle’s qualifications include a Certificate IV in Training and Assessment, a Diploma in Health Science (Nursing), a Certificate III in Health Service Assistance, a Certificate IV in Assessment and Workplace Training, a Certificate of Attainment Department of Palliative Care RN Education, a Certificate IV in Business (Frontline Management) and a Diploma of Community Services.

Paolo Flores

Paolo has been a Registered Nurse since 2006. He also has experience being an Assistant in Nursing, and as a Clinical Instructor/Preceptor for nursing students.

Passionate about caring for and assisting the elderly, Paolo has worked in different aged care facilities providing high care, low care, respite care, and dementia specific care. He has also worked for an Older Adult Mental Health and Dementia Specific Transition Care Program (TCP) facility.

Paolo’s qualifications include a Certificate IV in Training and Assessment, a Master of Arts (Nursing), a Bachelor of Science (Nursing), and Diploma of Management.

Work Placement

Open Colleges has a work placement partnership with these organisation(s):

Group Homes Australia recognises that today's generation of older Australians want something more than traditional aged care homes. They, and their families, want accommodation that provides high levels of respect and personal care combined within a warm, friendly environment.

Open Colleges students of the following courses can benefit from this work placement partnership:

  • Certificate III in Individual Support (Ageing, Home and Community)

Careseekers Pty Ltd aims to connect people looking for carers with carers who are qualified and ready to work. Careseekers knows that putting a carer in a client’s home is a big step, and understands that carers need to be trustworthy, of good character and experienced.

Open Colleges students of the following courses can benefit from this work placement partnership:
•    Certificate III in Individual Support (Ageing, Home and Community)

The course contains a minimum of 120 hours of work placement

A work placement is a highly stimulating and rewarding part of the course. It will enable you to participate in a real workplace and put into practice the new skills and knowledge that you are learning in the course.

You will need to undertake your work placement in a registered aged care facility, respite care facility, day care centre, home care environment or community support setting. The workplace will need to be able to provide you with access to specialist equipment and resources.

Open Colleges offers this qualification in association with Integrated Care & Management Training Pty Ltd (Provider number: 90197). The testamur will be issued by Integrated Care & Management Training Pty Ltd.

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Click Enrol Now and choose a payment plan or call an Education Advisor on 1300 161 345 for more details.