With the sector showing an impressive jobs growth of 17.5% in the last five years alone, whether you already work in health and want to move into management, or you are after a complete career change, there has never been a better time to get qualified as a practice manager.
During your studies you will learn how to manage the day to day running of a health centre and general practice, with a focus on human resources and recruitment, accounting and health billing, and marketing strategies for practice growth and operations. You will also be provided with access to a trial version of PracSoft Practice Management Software when you reach Module 4 of your study. PracSoft is a software that assists medical practices in managing their appointments, billing, reporting and Medicare Online Claiming efficiently.
The nationally recognised Diploma, delivered in partnership with North Coast TAFE, will also teach you how to lead and direct administration and clinical staff, as well as how to perform practice office procedures and navigate legal requirements.
Delivered online, all the Diploma course materials and assessments are based on real world examples so you are job ready when you graduate, while the flexible course model allows you to fit study around your life.
This course is offered by Open Colleges on behalf of North Coast TAFE.
Potential career outcomes
- Care Manager
- Clinic Manager
- Health Centre Manager
- Hospital Manager
- Practice Manager
|Qualification name||HLT57715 Diploma of Practice Management|
|Course duration||Maximum 24 months|
|Delivery Method||Online with Work Placement|
|Assessments||Case studies, Knowledge tests, Projects|
You will need to have completed Year 12, or equivalent. Equivalency can be demonstrated by one of the following:
- A qualification at Certificate III level or higher, OR
- Two years of industry experience in a role that requires the use of written documentation and communication.
You will need to be at least 18 years old.
This course involves reading learning content and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.
If you haven't successfully completed English at Year 12 level, you can demonstrate equivalency through one of the following:
- Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; or
- 3 years relevant industry experience in a role that requires the use of written documentation and communication
Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.
You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:
- Microsoft Office 2010 or equivalent
- Broadband internet connection
- 2GB of RAM
- CD-ROM or DVD drive
- Adobe Reader XI or equivalent
- Adobe Flash Player 10 or higher.
- Access to printer and associated software
- Access to scanner and associated software
- Digital imaging software
- File compression software.
- Microsoft Windows 7 or higher (Windows 8 recommended)
- 1 Ghz or faster processer (2GHz recommended)
Mac OS users:
- Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
- 1 Ghz or faster processer (2GHz recommended)
You will require access to office equipment and resources including telephone, photocopier, scanner and printer.
To successfully complete this course, you will require basic computing skills. This includes:
- Creating, saving and editing Microsoft Office documents
- Accessing and searching the internet
- Downloading and saving documents from websites
- Uploading documents through websites
- Participating in online discussions
- Compressing image files
- Recording, compressing and uploading videos.
Language, Literacy and Numeracy
Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.
Note: Courses offered by Open Colleges on behalf of TAFE NSW North Region may include Units of Competency that are graded by TAFE NSW. Students studying through Open Colleges are not subject to TAFE NSW grading criteria, receiving an ungraded outcome for Units of Competency and Qualifications successfully completed.
Module 1: The practice environment
|BSBMED301||Interpret and apply medical terminology appropriately|
- Respond appropriately to instructions which contain medical terminology
- Carry out routine tasks
- Use appropriate medical terminology in oral and written communication
|CHCPRP005||Engage with health professionals and the health system|
- Use health care systems and services
- Interact with health professionals
- Make referrals to health professionals
|CHCDIV001||Work with diverse people|
- Reflect on own perspectives
- Appreciate diversity and inclusiveness, and their benefits
- Communicate with people from diverse backgrounds and situations
- Promote understanding across diverse groups
Module 2: Workplace legislation and policy in the practice environment
|HLTINF003||Implement and monitor infection prevention and control policies and procedures|
- Provide information about infection prevention and control policies and procedures
- Integrate infection prevention and control policy and procedure into work practices
- Monitor infection prevention and control procedures performance and implement improvements in practices
|HLTWHS004||Manage work health and safety|
- Establish work health and safety practices
- Facilitate consultation, cooperation and communication
- Monitor compliance with risk control processes
- Evaluate and maintain WHS
|CHCLEG003||Manage legal and ethical compliance|
- Research information required for legal compliance
- Determine ethical responsibilities
- Develop and communicate policies and procedures
- Monitor compliance
- Maintain knowledge of compliance requirements
Module 3: Managing the healthcare team
|BSBMGT502B||Manage people performance|
- Allocate work
- Assess performance
- Provide feedback
- Manage follow up
|BSBHRM506||Manage recruitment, selection and induction processes|
- Develop recruitment, selection and induction policies and procedures
- Recruit and select staff
- Manage staff induction
|BSBHRM512||Develop and manage performance management processes|
- Develop integrated performance-management processes
- Facilitate the implementation of performance-management processes
- Coordinate individual or group learning and development
Module 4: Managing health billing, accounts and clients
|HLTADM004||Manage health billing and accounting system|
- Implement and monitor billing system
- Develop and implement client debt recovery strategy
- Manage information and data required to maintain subsidy payments
|BSBCUS501||Manage quality customer service|
- Implement plans to meet internal and external customer requirements
- Ensure delivery of quality products and services
- Deliver products and services to customer specifications
- Monitor, adjust and review customer service policy and procedures
- Make decisions to overcome problems
|BSBFIM501||Manage budgets and financial plans|
- Plan financial management approaches
- Implement financial management approaches
- Make informed decisions
- Review and evaluate financial management processes
Module 5: Supporting continuous improvement in the practice environment
- Establish risk context
- Identify risks
- Analyse risks
- Select and implement treatments
|BSBMGT516||Facilitate continuous improvement|
- Lead continuous improvement systems and processes
- Develop strategies to ensure that team members are actively encouraged to participate in decision-making processes
- Establish systems to ensure that the organisation's continuous improvement processes
- Monitor and adjust performance strategies
- Manage opportunities for further improvement
|CHCPRP003||Reflect on and improve own professional practice|
- Reflect on own practice
- Enhance own practice
- Facilitate ongoing professional development
Module 6: Structured workplace learning
Natalie has nearly 15 years’ experience in the dental industry, from starting her career as a dental assistant, furthering her training to become a dental hygienist and also becoming a senior educator in the vocational and higher education sectors.
Natalie has successfully trained, assessed and mentored dental assistants, hygienists and oral health therapists, as well as developed resources and curriculum guides.
PracSoft Practice Management Software
Australia’s fastest growing Practice Management software solution, PracSoft is a program that assists medical practices in managing their appointments, billing, reporting and Medicare claims efficiently.
With more than 3,300 subscribers currently using the program in their practices, PracSoft is Australia’s market leader in the clinical and practice management software industry. As a Diploma of Practice Management student, you will be provided with access to a trial copy of PracSoft when you reach Module 4 of your study.
The course contains a minimum of 160 hours of work placement
Your work placement will need to be completed in Australia, and you will be responsible for the costs of any travel, accommodation, statutory checks or other requirements related to your work placement.
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