Course Description

With the sector showing an impressive jobs growth of 17.5% in the last five years alone, whether you already work in health and want to move into management, or you are after a complete career change, there has never been a better time to get qualified as a practice manager.

During your studies you will learn how to manage the day to day running of a health centre and general practice, with a focus on human resources and recruitment, accounting and health billing, and marketing strategies for practice growth and operations. You will also be provided with access to a trial version of PracSoft Practice Management Software when you reach Module 4 of your study. PracSoft is a software that assists medical practices in managing their appointments, billing, reporting and Medicare Online Claiming efficiently.

The nationally recognised Diploma, delivered in partnership with North Coast TAFE, will also teach you how to lead and direct administration and clinical staff, as well as how to perform practice office procedures and navigate legal requirements.

Delivered online, all the Diploma course materials and assessments are based on real world examples so you are job ready when you graduate, while the flexible course model allows you to fit study around your life.  

This course is offered by Open Colleges on behalf of North Coast TAFE.

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Care Manager
  • Clinic Manager
  • Health Centre Manager
  • Hospital Manager
  • Practice Manager
Course number E1155
Qualification name HLT57715 Diploma of Practice Management
Course duration Maximum 24 months
Delivery Method Online with Work Placement
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Knowledge tests, Projects
Awarded by
  • TAFE NSW North Region (Provider number: 90010)


You will need to have completed Year 12, or equivalent. Equivalency can be demonstrated by one of the following:

  • A qualification at Certificate III level or higher, OR
  • Two years of industry experience in a role that requires the use of written documentation and communication.

Minimum age

You will need to be at least 18 years old.


This course involves reading learning content and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.

If you haven't successfully completed English at Year 12 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; or
  • 3 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)


You will require access to office equipment and resources including telephone, photocopier, scanner and printer.


To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Compressing image files
  • Recording, compressing and uploading videos.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.


Note: Courses offered by Open Colleges on behalf of TAFE NSW North Region may include Units of Competency that are graded by TAFE NSW. Students studying through Open Colleges are not subject to TAFE NSW grading criteria, receiving an ungraded outcome for Units of Competency and Qualifications successfully completed.

Module 1: The practice environment

  • Respond appropriately to instructions which contain medical terminology
  • Carry out routine tasks
  • Use appropriate medical terminology in oral and written communication
  • Use health care systems and services
  • Interact with health professionals
  • Make referrals to health professionals
  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Module 2: Workplace legislation and policy in the practice environment

  • Provide information about infection prevention and control policies and procedures
  • Integrate infection prevention and control policy and procedure into work practices
  • Monitor infection prevention and control procedures performance and implement improvements in practices
  • Establish work health and safety practices
  • Facilitate consultation, cooperation and communication
  • Monitor compliance with risk control processes
  • Evaluate and maintain WHS
  • Research information required for legal compliance
  • Determine ethical responsibilities 
  • Develop and communicate policies and procedures 
  • Monitor compliance
  • Maintain knowledge of compliance requirements

Module 3: Managing the healthcare team

  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow up
  • Develop recruitment, selection and induction policies and procedures
  • Recruit and select staff
  • Manage staff induction
  • Develop integrated performance-management processes
  • Facilitate the implementation of performance-management processes
  • Coordinate individual or group learning and development

Module 4: Managing health billing, accounts and clients

  • Implement and monitor billing system
  • Develop and implement client debt recovery strategy
  • Manage information and data required to maintain subsidy payments
  • Implement plans to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Deliver products and services to customer specifications
  • Monitor, adjust and review customer service policy and procedures
  • Make decisions to overcome problems
  • Plan financial management approaches
  • Implement financial management approaches
  • Make informed decisions
  • Review and evaluate financial management processes

Module 5: Supporting continuous improvement in the practice environment

  • Establish risk context
  • Identify risks
  • Analyse risks
  • Select and implement treatments
  • Lead continuous improvement systems and processes
  • Develop strategies to ensure that team members are actively encouraged to participate in decision-making processes
  • Establish systems to ensure that the organisation's continuous improvement processes
  • Monitor and adjust performance strategies
  • Manage opportunities for further improvement
  • Reflect on own practice
  • Enhance own practice
  • Facilitate ongoing professional development

Module 6: Structured workplace learning



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Find out more

Natalie Katers

Natalie has nearly 15 years’ experience in the dental industry, from starting her career as a dental assistant, furthering her training to become a dental hygienist and also becoming a senior educator in the vocational and higher education sectors.

Natalie has successfully trained, assessed and mentored dental assistants, hygienists and oral health therapists, as well as developed resources and curriculum guides.

PracSoft Practice Management Software

Australia’s fastest growing Practice Management software solution, PracSoft is a program that assists medical practices in managing their appointments, billing, reporting and Medicare claims efficiently.

With more than 3,300 subscribers currently using the program in their practices, PracSoft is Australia’s market leader in the clinical and practice management software industry. As a Diploma of Practice Management student, you will be provided with access to a trial copy of PracSoft when you reach Module 4 of your study.

The course contains a minimum of 160 hours of work placement

Your work placement will need to be completed in Australia, and you will be responsible for the costs of any travel, accommodation, statutory checks or other requirements related to your work placement.

Open Colleges offers this qualification in association with TAFE NSW North Region (Provider number: 90010). The testamur will be issued by TAFE NSW North Region.

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Click Enrol Now and choose a payment plan or call an Education Advisor on 1300 161 345 for more details.