Graduates of our IT courses might find work in areas such as IT support, networking or even project management. The information, communication and technology industry is an exciting and diverse area to work in. Currently, there is under-representation of women, regional and rural workers. This course is designed to give you all the skills you will need to step directly into a job role.
This IT support course also includes a structured work placement to give you real-life job skills and the chance to make industry contacts.
Ensure you are job ready with this useful and current course in information technology, designed for students who are focused on acquiring skills that will gain them employment.
This course is offered by Open Colleges on behalf of TAFE NSW North Region.
Potential career outcomes
- IT Desktop and Network Support Officer
- IT Help Desk Officer
- Network Support Analyst
- Service Desk Technician
|Qualification name||ICT40115 Certificate IV in Information Technology|
|Course duration||24 months|
|Delivery Method||Online with Work Placement|
|Assessments||Case studies, Logbook, Portfolio of evidence, Short-answer questions|
You will need to have completed year 10, or equivalent. Equivalency can be demonstrated by one of the following:
- A qualification at Certificate II level or higher OR
- 2 years of industry experience in a role that requires the use of written documentation and communication.
You will need to be at least 18 years old.
This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.
If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:
- Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
- 2 years relevant industry experience in a role that requires the use of written documentation and communication
Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.
Minimum specifications for your computer are:
- Microsoft Office 2013 or equivalent
- Broadband internet connection
- 2GB of RAM
- CD-ROM or DVD drive
- Adobe Reader XI or equivalent
- Access to a telephone, printer and scanner.
- Microsoft Windows 8.1 or higher recommended
- 2 gigahertz (GHz) or faster Intel processor
- Adobe Flash Player 11 or higher.
Mac OS users:
- Mac OSX v10.6 or higher recommended
- 2 gigahertz (GHz) or faster Intel processor
You’ll also need access to Adobe Flash player, as well as access to Skype and enough internet bandwidth to view online videos, like those available on YouTube.
You will need access to:
- A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
- Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.
Language, Literacy and Numeracy
Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.
Note: Courses offered by Open Colleges on behalf of TAFE NSW North Region may include Units of Competency that are graded by TAFE NSW. Students studying through Open Colleges are not subject to TAFE NSW grading criteria, receiving an ungraded outcome for Units of Competency and Qualifications successfully completed.
|ICTICT401||Determine and confirm client business requirements|
- Determine context of business need or problem
- Gather information
- Confirm system specifications
|ICTICT408||Create technical documentation|
- Identify and analyse documentation requirements and client needs
- Design documentation
- Develop documentation
- Evaluate and edit documentation
- Prepare documentation for publication
|ICTPMG401||Support small scale ICT projects|
- Support project commencement
- Support project plan development
- Support project completion
- Support project closure
|ICTICT415||Provide one-to-one instruction|
- Determine client needs
- Organise instruction resources
- Provide appropriate instruction
- Obtain client feedback
|ICTICT202||Work and communicate effectively in an IT environment|
- Prepare to communicate and work effectively within an IT organisation
- Use positive and varied communication strategies with ICT clients
|ICTNWK408||Configure a desktop environment|
- Prepare to install a desktop operating system
- Install desktop operating system
- Configure desktop environment
- Operate command line interface
- Configure desktop security
- Monitor and test the desktop
|ICTSAS421||Support users and troubleshoot desktop applications|
- Install, configure and troubleshoot applications
- Resolve issues related to usability, customisation and connectivity
- Configure application security
|BSBWOR501||Manage personal work priorities and professional development|
- Establish personal work goals
- Set and meet own work priorities
- Develop and maintain professional competence
|ICTICT418||Contribute to copyright, ethics and privacy in an ICT environment|
- Protect intellectual property
- Contribute to copyright policy
- Protect rights of stakeholders
- Contribute to creation of ethics code
- Maintain ethics code
|BSBPMG522||Undertake project work|
- Define project
- Develop project plan
- Administer and monitor project
- Finalise project
- Review project
|BSBSUS301A||Implement and monitor environmentally sustainable work practices|
- Investigate current practices in relation to resource usage
- Set targets for improvements
- Implement performance improvement strategies
- Monitor performance
|ICTNWK411||Deploy software to networked computers|
- Determine operating system and software and hardware requirements
- Obtain deployment software to automate deployment
- Automate installation of operating system via network
- Automate installation of software packages via network
- Test and sign off
|ICTSAS419||Support system software|
- Maintain system software
- Set up and manage system files
- Monitor and manage system usage and security
- Carry out system backup
- Restore system backup
|ICTNWK401||Install and manage a server|
- Prepare to install a server
- Install server as required by the specification
- Configure and administer the server
- Monitor and test the server
- Complete documentation and clean-up worksite
|ICTNWK405||Build a small wireless local area network|
- Confirm client and equipment requirements
- Select, install and configure wireless access point
- Configure network
- Train users
|ICTSAS426||Locate and troubleshoot ICT equipment, system and software faults|
- Choose the most appropriate fault finding method
- Analyse the problem to be solved
- Identify a solution and rectify the problem
- Test system and complete documentation
|ICTSAS511||Prioritise ICT change requests|
- Classify and monitor change requests
- Determine priority settings
- Develop change analysis work plan to develop and implement changes
- Confirm change plan is complete and satisfies client
|ICTNWK402||Install and configure virtual machines for sustainable ICT|
- Identify virtualisation benefits and features
- Install and configure virtualisation software
- Install and configure virtual machines
- Configure virtual networks of virtual machines
- Back-up and restore virtual machines
|ICTSAS410||Identify and resolve client ICT problems|
- Determine client problems
- Prioritise client problems
- Refer problems where required
- Carry out maintenance
- Prepare maintenance report
- Confirm problem resolution
|BSBWHS304||Participate effectively in WHS communication and consultation processes|
- Contribute to establishing and running WHS consultation and participation processes
- Raise WHS issues with others
- Contribute to obtaining and communicating information about WHS issues
What are my payment options?
Pay in full
If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.
Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.
ZipMoney Payment Plan
If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.
Damian has worked in the IT industry for over eight years in many different roles. Starting from desktop support, he progressed to network and systems engineering, software development and IT project management. He has worked for international organisations in both Timor-Leste and Papua New Guinea, while learning to fluently speak Tetun. His most recent position was IT Manager for a large multinational corporation. Damian’s qualifications include the Bachelor of Computer Science and Technology (Networks & Systems), TAE40110 Certificate IV Training and Assessment and Certificate II in Information Technology.
Fredro Harjanto has worked in the higher education sector and in VET sector in Sydney, California, Illinois and Jakarta. His qualifications include the TAE40110 Certificate IV in Training and Assessment, Advanced Diploma of Business, Advanced Diploma of Information Technology, and Advanced Diploma of Management. His professional experience spans information technology, science, investment, business management and sport. His recent IT roles include IT contractor/project manager for mobile application and website projects based in Australia, USA, and Indonesia.
Maria is an IT professional with experience in web applications programming and database design, IT training and online course development. She has worked for major organisations such as Oracle Corporation and the NSW Department of Education and Training, and has participated in projects for major clients including the Commonwealth Bank of Australia. She also provides IT consultancy to small businesses.
Maria holds a Certificate IV in Training and Assessment, a Bachelor in Information Technology and a Master of Information Systems. Her current interests are the latest web development trends, social media marketing and open source applications communities and contribution.
The course contains a minimum of 58 hours of work placement
The workplace will need to meet the minimum technology requirements needed to complete the assessment activities. See the Workplace Requirements below for more information. Your workplace supervisor will need to have at least two years of experience in the IT industry and hold a minimum of Certificate IV in Information Technology or equivalent.
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