Course Description

The SIT31312 Certificate III in Travel is a nationally recognised qualification that could prepare you for a career as a travel consultant in the domestic or international travel industries.

You will undertake a variety of practical tasks within a travel and tourism context, including accessing and interpreting travel product information and providing customer service to clients.

You will also learn to make bookings by using the computerised reservation system Galileo CRS, which is used widely in the travel industry. At the end of this course you should be able to provide destination advice, construct airfares and prepare travel itineraries and quotations.

A work placement is included in this course to give you practical skills in a real workplace and the opportunity to make industry contacts.

Successful completion of the course could allow you to find employment as a travel consultant or reservation sales agent.

Australian Federation of Travel Agents

The Australian Federation of Travel Agents (AFTA) has appointed Open Colleges as their Preferred Online Training Provider. The AFTA is the peak industry body for the travel industry. Open Colleges is the only online training provider to receive such an endorsement for travel and tourism courses from the AFTA.

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Corporate Travel Consultant
  • Cruise Consultant
  • Domestic Travel Consultant
  • International Travel Consultant
  • Leisure Consultant
  • Online Travel Consultant
  • Reservation Sales Agent
  • Tour Desk Consultant
Course number E1025
Qualification name SIT31312 Certificate III in Travel
Course duration Maximum 24 months
Delivery Method Online with Work Placement
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case Studies, Demonstrations, Interviews, Logbook, Portfolio, Presentations, Short-Answer Questions, Workplace visit
Awarded by
  • Open Colleges (Provider number: 90796)
Training package update SIT31312 Certificate III in Travel has been superseded by SIT30216 Certificate III in Travel on the 2nd of March, 2016. Open Colleges will transition to the new qualification in the near future.

The SIT31312 Certificate III in Travel is a nationally recognised qualification that could prepare you for a career as a travel consultant in the domestic or international travel industries.

You will undertake a variety of practical tasks within a travel and tourism context, including accessing and interpreting travel product information and providing customer service to clients.

You will also learn to make bookings by using the computerised reservation system Galileo CRS, which is used widely in the travel industry. At the end of this course you should be able to provide destination advice, construct airfares and prepare travel itineraries and quotations.

A work placement is included in this course to give you practical skills in a real workplace and the opportunity to make industry contacts.

Successful completion of the course could allow you to find employment as a travel consultant or reservation sales agent.

Australian Federation of Travel Agents

The Australian Federation of Travel Agents (AFTA) has appointed Open Colleges as their Preferred Online Training Provider. The AFTA is the peak industry body for the travel industry. Open Colleges is the only online training provider to receive such an endorsement for travel and tourism courses from the AFTA.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1: Travel and Business Foundations

  • Source and use relevant industry information.
  • Source and use compliance information in daily activities.
  • Source and use information on tourism technology.
  • Update personal and organisational knowledge of the tourism industry.
  • Communicate with customers and colleagues from diverse backgrounds.
  • Address cross cultural misunderstandings.
  • Communicate with internal and external customers.
  • Deliver service according to defined standards.
  • Provide service to customers.
  • Respond to customer complaints.
  • Provide internal feedback on customer service practices.
  • Select and prepare resources
  • Design document
  • Produce document
  • Finalise document

Module 2: Safety and Product Knowledge

  • Work safely.
  • Follow procedures for emergency situations.
  • Participate in organisational work health and safety practices.
  • Access product information.
  • Interpret product information.
  • Update knowledge of products.
  • Identify customer needs.
  • Suggest products to meet customer needs.
  • Provide specific product information and advice.
  • Sell the product.
  • Follow up sales opportunities.

Module 3: Systems and Finance Operations

  • Access and manipulate system information.
  • Use system features to create and administer reservations.
  • Send and receive communications.
  • Administer sales and operations functions using the system.
  • Process customer payments.
  • Reconcile takings.

Module 4: Destination Advice

  • Develop knowledge of Australian destinations.
  • Update knowledge of Australian destinations.
  • Provide information and advice on Australian destinations.
  • Develop knowledge of international destinations.
  • Update knowledge of international destinations.
  • Provide information and advice on international destinations.

Module 5: Quotation, supplier and documentation preparation

  • Calculate costs of products and services.
  • Provide quotations to customer.
  • Update and amend quotations.
  • Administer customer file and identify booking requirements.
  • Request products and services.
  • Record requests and confirmations.
  • Update and finalise bookings.
  • Interpret information required for processing of documentation.
  • Process documentation.

Module 6: Constructing Advance Airfares

  • Interpret domestic airfare information.
  • Create domestic flight itineraries and source airfares.
  • Document and maintain records of calculations.
  • Interpret international airfare information.
  • Create air itineraries and calculate international airfares.
  • Construct fares incorporating add ons.
  • Document and maintain records of calculations.
  • Interpret promotional airfare information.
  • Create air itineraries and calculate international promotional airfares.
  • Document and maintain records of calculations.

Education

There are no formal education entry requirements for this course.

Minimum age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.

English

This course involves reading learner guides and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.

Computing

Hardware and software requirements:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Printer and associated software
  • Scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
  • Adobe Flash Player 10 or higher.

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
  • Adobe Flash Player 10 or higher.

You will need access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.

Skills

To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Compressing image files.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Endorsement

This course is endorsed by:

Global Distribution System fully included!

  • Galileo eLearning is a Global Distribution system, which you can access via the internet anytime, anywhere.

The course contains a minimum of 120 hours of work placement

Work placement is required to ensure that you are able to demonstrate and apply in an industry context what you have learnt. Work placement must be undertaken in an organisation that is suitable for the course and you must be under the direction of an appropriately experienced supervisor.

You will need to undertake work placement to successfully complete the units of competency in this course. As such, a Statement of Attainment cannot be issued for part completion of the qualification unless work placement is completed.

Your work placement will need to be completed in Australia, and you will be responsible for the costs of any travel, accommodation, statutory checks or other requirements related to your work placement.

It is your responsibility to identify a potential organisation for your work placement.

Monica Pasvlosky

Monica has many years experience, both as a corporate and leisure travel consultant and manager, as well as a trainer. During her career she travelled extensively and has had the opportunity of experiencing and enjoying everything which travelling offers. Airfares are her passion and she has sound knowledge in calculating airfares of every type. Monica currently does fare calculation for a travel agency every week. Monica has been an enterprise trainer and tutor for the past 14 years whilst in the travel agencies. Her greatest wish as a trainer is to pass on some of her excitement at being an integral part of the travel and tourism industry, as well as her experience and knowledge.

Tanya Galey

Tanya has many years of experience working in the airline industry through her role at World Aviation Systems. The organisation represents various airlines in Sydney including Air Tahiti Nui and Hawaiian Airlines.  She has extensive knowledge of sales, marketing, reservations and the general business operations of an airline. Through her role at World Aviation she travelled extensively and gained knowledge on various destinations first hand.  Tanya has been teaching in tourism for the past four years and holds a Diploma of Tourism, Certificate IV in Tourism, Certificate III and Certificate IV in Training & Assessment. 

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