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/ FAQs

Click on the links below to view our most frequently asked questions. If you still can't find what you're looking for, feel free to contact us.

  • How do I enrol?
    Enrolment is easy! Click on the Enrol Now link located on any of our course information pages and follow the simple steps. If you still need further assistance, you can contact an Enrolment Consultant on 1300 853 033.
  • Are there any prerequisites for my course?
    Most of our courses have no formal education entry requirements, other than English language skills. Check the course page on our website to see if the course you are interested in has any additional requirements.
  • Will I receive a certificate?
    When you complete your course, you'll receive a document which certifies you have successfully completed your studies. Depending on which course you enrol in, this could be an Open Colleges Certificate, a Statement of Attainment or a nationally recognised certificate or Diploma or Advanced Diploma
  • What equipment do I require to study online?
    You'll need a computer, some basic software (like Microsoft Word) and an internet connection - that's it. Some of our courses require extra materials or specific software - like Graphic Design, for example - but for the majority of our courses it is easy to get started. For some courses you even have the option of receiving your learning materials in hard copy (for an extra fee) but you'll still use our online portal for most of your course.
  • How can I get practical experience by studying online?
    Some of our courses include a work placement, which is a structured learning program undertaken in a workplace relevant to the course. It involves doing set tasks and activities over time under the guidance of a workplace supervisor and Open Colleges workplace assessor. It can be a stimulating and highly rewarding part of the course that will enable you to participate in a real workplace and put into practice the skills you've learned. You will need to secure your own work placement and the Open Colleges Work Placement Support Team can provide advice and direction on identifying an appropriate workplace.
  • How do I pay for my course?

    Open Colleges offers a range of payment options, from discounts for payment in full to interest-free monthly, fortnightly and weekly payment plans. Some students may also be eligible for government funding to help them study approved courses.

    Find out more about your payment options from the video below and on our payment options page. Alternatively, you can call one of our Enrolment Consultants on 1300 853 033 for more information.

  • Can I apply for Austudy or Abstudy assistance if I study with Open Colleges?
    Some of our courses are approved for Austudy/Abstudy assistance, providing you are eligible to receive these payments. There is also assistance available for those receiving pension payments and other financial benefits. Our Enrolment Consultants will be able to give you further information. Call them today on 1300 853 033.
  • How can I assess my Language, Literacy and Numeracy skills?
    You can take our free online assessment to help determine your learning level and plan your future studies. Go to this page and follow the links to our online Language, Literacy and Numeracy assessment tool.
  • How does online learning work?
    With online learning, there are no classrooms, no timetables and no deadlines. You’re in control. You get your course content, submit your assessments and receive your grades through our online learning platform, OpenSpace, so you can study wherever you are. OpenSpace is also the place to go if you have any questions or need a bit of extra support – think of it as your online campus, it has everything you need but is way more convenient. Find out more here.
  • What are the benefits of online learning?

    There are so many benefits to online study, check out the list below for just a handful!

    Flexibility – All of your learning materials are available for you on our online campus OpenSpace, 24 hours a day. So you have the flexibility to enjoy lessons and study whenever and wherever you want; on a train, in a café, at home, the choice is yours.
    No deadlines – We believe that students learn best at their own pace, so we have no lesson, assignment or study deadlines. You can learn, absorb and submit assignments when you feel ready, not before.
    Affordability – We want everyone to have the opportunity to study so we offer flexible payment plans, as well as lump sum payment discounts. For information on your options, call our Enrolment Consultants on 1300 650 011.
    Support – Student support is at the heart of what we do! Our friendly Student Support team can help with all your enrolment, administrative and study questions, while you Trainers and Assessors are also always happy to chat to you on OpenSpace.
     

  • How difficult is it to study online?

    At Open Colleges we aim to ensure that you have the very best online study experience. Our online campus contains all your learning materials, lessons and assessments in one place. Here you can also talk to your trainers and assessors, as well as your fellow classmates.

    Studying online also means that you can take classes wherever and whenever you want, and our no deadline policy means that you don’t have set dates and times to hand anything in. As long as you get all your work done and handed in by the course end date, you can work your study around your life.


    However, as convenient as all this is, we do understand that your course can be challenging at times, and our Student Support Services are always here to help you stay on track and keep you motivated. Be sure to contact them whenever you feel like you need some extra help. Many students also find it beneficial to find a study buddy from their course to help keep them motivated. Our Trainers and Assessors are also committed to helping you understand the course material, and should you have any questions, you can always ask them for guidance.
  • How is online learning different from classroom-based courses offered by other education institutions like TAFE?
    Studying online with Open Colleges is different from classroom-based study in two major ways. Firstly, with online study there is no need to be present on campus so you can take classes anywhere you want! All you need to do is simply logon to our online campus OpenSpace to get access to all your learning materials, videos and assignments. OpenSpace also lets you get in touch with your Trainers and Assessors, and connect with other students. Secondly, there are no set deadlines! Our courses are structured so that you’re able to build your knowledge and skills at your own pace.
  • I haven’t studied in a long time. How do I know if online is right for me?
    If you’re new to study, or haven’t studied in a long time, then it’s understandable that online study might seem daunting. But there’s no need to worry – studying online is suitable for almost everyone. All you need is access to a computer and an internet connection. We provide all of your learning materials, lessons and assessments via our online campus OpenSpace, so everything is ready for you in one place. OpenSpace also lets you talk to your Trainers and Assessors, as well as your fellow students – so you always have support when you need it. Also, if you have any administrative questions, need some help with managing your time or want some study tips, you can contact our helpful Student Support team.
  • What is the accreditation/recognition of Open Colleges’ courses?
    Open Colleges offers nationally recognised Certificates and Diplomas. This means that our Certificates and Diplomas meet specific national standards and have been developed in consultation with industry to provide the most workplace relevant training. Qualifications from Open Colleges also carry the same level of recognition as courses delivered on-campus in a classroom setting. Open Colleges’ short courses and skill builders are not nationally accredited.
  • Will I receive the same accreditation from Open Colleges that I would get through other education providers like TAFE or OTEN?
    Yes. Open Colleges is a Registered Training Organisation under the Australian Training Framework. We are registered with the Australian Skills Quality Authority (ASQA), which means that our accredited courses provide you with exactly the same qualification you would receive if you studied a course at TAFE, OTEN or any other registered institution in Australia.
  • Can I use this qualification in Australia and overseas?
    Certificate and Diploma qualifications studied through Open Colleges are nationally recognised throughout Australia and can be used Australia-wide. Open Colleges’ short courses and skill builder courses are not nationally recognised. Due to differences in qualifying standards between countries, it is not possible to have a universal equivalent that would be recognised overseas for many courses. However, many countries recognise Australian qualifications and the Australian Vocational Education and Training (VET) system is very highly regarded internationally. If you want to use an Open Colleges qualification overseas, it is best to check that country’s industry guidelines to find out whether an Australian qualification meets the criteria set for your industry.
  • Do the teachers have industry experience/currently work in the industry?
    Yes. Our Trainers and Assessors are highly qualified, have in-depth industry knowledge and experience, and are certified to teach. All of our 100+ courses are also created in consultation with industry experts, so you will to get the most work-relevant qualification.
  • Is there is any face-to-face interaction?
    Although you’re studying online, you’ll still have the chance to interact with other students face-to-face. Some courses hold Skills Workshops and Conferences. These events give students a hands-on learning experience. If we have planned a Workshop or a Conference related to your field of interest, we’ll send you an email to let you know about it. Certain courses will also require you to complete Structured Workplace Learning (also known as a ‘work placement’). This will give you the chance to learn practical skills required for your qualification. To find out if you have a work placement requirement for your course, check out the course page.
  • How do I balance/prioritise my personal life and time to study?
    As there are no deadlines to stick to, you can create a study schedule that fits around your life. Our Learning Support Officers can offer advice on time management and help you build a study plan. Check out these tips to help you strike a balance that works for you.
  • How do I pay for my course?

    To make study accessible for everyone, Open Colleges offers a wide range of course payment plans. The first option is to pay your course fees in full at the start of your course. If you can’t pay upfront that’s no problem, we offer interest-free payment plans so you can pay your course fees off in instalments that suit your budget.

    Find out more about your payment options from the video below and on our payment options page.

  • Do you offer payment plans or payment support?
    Yes, with Open Colleges, you have the option to pay for you course in full or with a weekly, fortnightly or monthly payment plan, letting you schedule your payments around your regular outgoings. Government funding, Austudy, Abstudy or other assistance may be available for some students enrolling on specific courses. Contact one of our Enrolment Consultants on 1300 853 033 for more information.
  • Do you offer VET Student Loans?

    No, we don’t currently offer VET Student Loans as a payment option for any of our courses. However, you can pay for your course with a convenient payment plan that allows you to split the cost of your course fees into weekly, fortnightly or monthly instalments that work around your regular outgoings. Find out more about payment options here.

  • What do I get in return for my course fees?

    At Open Colleges, we refuse to compromise on the quality of our courses and always aim to deliver the very best course content and support for our students. We strive to offer high quality education at a competitive price.

    While enrolled with us, you’ll get:

    • Access to OpenSpace, our custom built online campus which is accessible anytime, anywhere.
    • Easy to follow learning material developed in consultation with industry experts.
    • Personalised feedback from your trainer as you work through the course.
    • Fast turnaround on assessments and student support queries.
    • Extra resources to enhance your learning like online libraries, videos and learning activities.
    • All the support you need to keep going.
    • A chance to find a study buddy as well as career tips and resources that will help you apply your qualification in the real world.
    • A testamur (certificate) when you graduate as proof that you have completed your course.
  • Why is paying in full cheaper than a payment plan?
    When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass on this saving to our students in the form of a discount.
  • Do I pay interest on the payment plan?
    Open Colleges doesn’t charge any interest on our payment plans. However, if you opt to switch your payment plan to a zipMoney account, you could be subject to extra charges.
  • Can I apply for Austudy or Abstudy assistance if I study with Open Colleges?
    Some of our courses are approved for Austudy/Abstudy assistance, providing you are eligible to receive these payments. There is also assistance available for those receiving pension payments and other financial benefits. Our Enrolment Consultants will be able to give you further information. Call them today on 1300 853 033.
  • How long does it take from the time I sign up until I can start my course?
    When you enrol in any course with Open Colleges, you’ll receive a confirmation email shortly afterwards and around 24 hours later you’ll receive another email containing your login details for OpenSpace, our online learning campus. OpenSpace is the place to go to find your course content, learning materials, submit your assessments, check your grades and get support. So you can begin studying as long as you’ve logged into OpenSpace.
  • Are there semesters, deadlines, etc.?
    With Open Colleges there are no deadlines. Our online courses are divided into Modules. Each of these Modules includes a set of learning materials, as well as assessment tasks. These learning modules and assessments can be completed whenever you want, just as long as everything is finished by your course expiry date.
  • How do I get the content of my course?

    All the learning materials, including workbooks, reading, interactive lessons, videos, quizzes, and assessments will be available on our online campus, OpenSpace. To access them, simply log in to OpenSpace and go into your learning modules.

  • How is the course delivered?
    Open Colleges has two delivery types: online through OpenSpace with readings, interactive lessons, videos, and assessments; and online through OpenSpace plus work placement to develop on-job experience. We also host optional workshops to help students boost their practical knowledge.
  • How long does it take to complete a course?
    The completion time for each course with Open Colleges varies. Check the course page on the Open Colleges website or have a look at your course guide to confirm the completion time for your specific course.
  • I have found courses that can be completed faster, why does your course take so long?
    The course completion date in your course guide specifies the maximum amount of time that you have to complete your course. We have found that people who lead busy lives often need a bit more time to study, and so we offer the option to study at your own pace. If you want to complete your studies in a shorter time period, you can – as long as your course is completed within the maximum allotted time.
  • What kind of learning materials are included in the course?
    Learning materials will depend on your specific course, however they could include workbooks, readings, interactive lessons, videos, podcasts, quizzes, and assessments.
  • What should I do if I don't understand assignment requirements?
    Get on to OpenSpace and chat to the Assessor assigned to that specific study module. They should be able to clear up any uncertainty that you may have.
  • What if I cannot finish within the course duration?
    If you can’t complete all your course requirements within your course duration, you may apply for a course extension. Extensions are granted at the discretion of Open Colleges and are dependent on a few criteria, including if your course fees are paid in full, a new training package has not been released, and if your current course is not in a teach-out period.
  • Can I join professional membership groups by studying this course?
    Some Open Colleges courses include professional memberships, whilst others will qualify you for registration. It’s best to check with the professional membership body to see whether your course will qualify you for membership.
  • What support will I get while studying?

    When you enrol with Open Colleges, you’ll join a whole community of staff and students who can offer support whenever you need it. If you encounter a problem during your studies, you can pick up the phone or log into OpenSpace to contact our friendly support team. Here’s a rundown of what they can help you with:

    • Student Support
      One of our Student Support Officers will get your enrolment sorted, make sure you receive any kits that come with your course and can give you a hand finding your way around OpenSpace if you ever get lost.
    • Academic Support
      If you get stuck with an assessment or have a question related to the learning material, your Trainers and Assessors are available to give you guidance and feedback. They try to respond to all queries ASAP so you’ll never be left wondering for long.
    • Learning Support
      Make an appointment through OpenSpace with our Learner Support team if you need a hand with the practical elements of studying with Open Colleges. Develop a study schedule and get help with language, literacy and numeracy, as well as academic writing and referencing to ensure you get the best results.
    • Speak to other students!
      Log into the student forum in OpenSpace to check in with other students on your course, share your experience and even find a study buddy.
  • Are there any rules for participating in the discussion groups?
    Yes. These are explained further in OpenSpace but in general, posts should be respectful and relevant. Most of all, the forums are there to be enjoyed so there’s no spam allowed!
  • How do I meet other students in my course in person?
    Open Colleges hosts a range of workshops and conferences, which not only give you the opportunity to develop the practical skills related to your course but also give you the chance to meet your trainers and other students. Share your experiences, get advice, swap notes and make new friends! You’ll be invited to these events via email – places are usually limited so get in quick! Alternatively, if you need a little extra motivation, you can find a study buddy who is studying the same course as you using OpenSpace. You could even arrange to meet up to study in a local cafe if you live near each other.
  • How do I meet/interact with other students in my course?
    Check out the discussion groups
    OpenSpace makes interacting with other students easy and your course discussion groups are a great place to meet other students. Join in any of the conversations there or post your own question and start a discussion.
    Share your notes with other students
    When you’re studying in OpenSpace you can make notes directly onto the course content to share with other students. So whether you’ve found a perfect quote or an amazing reference source, pop it in a comment and give your fellow students a hand.
    Find a study buddy
    There’s no need to go it alone! You can find a Study Buddy who is studying the same course as you on OpenSpace. Keep each other motivated, discuss any questions you have about the course material and share study resources.
    Send a private message
    You can also send a private message to other students on your course in OpenSpace. All you need to do is go to your Message Centre (accessible from the drop-down menu underneath your profile photo), click 'New Message' and start typing!
    Attend an OC event
    Open Colleges’ workshops and conferences also give you the chance to meet your trainers and other students in person.
  • How do you stay motivated when studying online?
    The freedom of online study is one of its key benefits but working to your own schedule means it can be easy to lose momentum and motivation. Don’t worry, help is at hand to keep you on track. With Open Colleges, you’ll never feel alone. Our Learning Support Officers can help you build a study schedule that works for you and give you some extra tips on how to stay motivated to make sure you reach your goals. You can also use OpenSpace to find a study buddy – perfect when either of you needs a little extra encouragement.
  • What is a study buddy?

    A study buddy is someone else (or a group of people) on your course who you can ‘buddy up’ with and study together. You can help each other with things like understanding course content, preparing for assessments, sharing study resources and motivating each other. You can easily find a study buddy using our online learning platform, OpenSpace.

  • How do I find study resources?
    There are heaps of resources available in OpenSpace, including the GALE Library. GALE is an online library containing thousands of research materials and papers to help you with your studies. It’s available for you to use anytime you want and is updated daily. GALE is your main research library, but there are also six other databases that are part of the OpenSpace library, including:
    • WorldCat – find items in libraries near you
    • Libraries Australia – resource sharing service coordinated by National Library of Australia
    • VOCED UNESCO/NCVER – database for technical and VET research
    • The Online Books Page
    • Questia Online Library • Online Education Database

    There are also plenty of resources in OpenSpace to help you build your academic and literacy skills, and an area dedicated to helping you develop your study skills to ensure you make the most of your time and get the best results possible.

  • How do I get started with my course?
    There are five easy steps to getting started:

    1. Login to OpenSpace.

    2. Go to the Support Centre. This will help you get started, and give you access to study tips, and additional resources and assessments. You can also find a study buddy via the Support Centre.

    3. Start your first module. Start by reading the learning materials and completing the learning activities. The learning activities are not formally assessed, but provide a great opportunity for practise.

    4. Submit your assessments. When you feel confident with the learning materials, you are ready to attempt your assessments. Once you have completed and submitted your assessment, your assessor will review it, give you a mark, and provide you with feedback. Information about the marking process, timeframes and grades is available in the assessment policies and procedures section of the Support Centre.

    5. Move on to the next module. When you have successfully completed your assessments, you can progress to the next module.

  • How long does it take to grade an assessment?
    This will depend on your course. As a general rule assignments take between two days to two weeks to mark.
  • How can I get practical experience by studying online?
    Good question! If you’re studying a practical subject, such as Vet Nursing or Allied Health, you’ll be required to complete Structured Workplace Learning (also known as a work placement) to get the hands-on experience you need. You’ll be responsible for setting this up but there is always help available to find the right workplace for you. Open Colleges also hosts workshops and conferences linked to a range of subjects to help build your skills and network with industry experts.
  • What is Structured Workplace Learning?
    Many Open Colleges courses include Structured Workplace Learning (also known as a work placement). So what is it? Basically, it’s an opportunity to spend some time in the workplace learning practical skills that will help you get qualified in your field. For example, if you are studying to be a veterinary nurse, you might do your placement in a veterinary hospital and get ‘on-the-job’ training learning practical skills, such as how to administer medicine and check for injuries. You’ll have a qualified supervisor at all times in the workplace to guide you and oversee your progress. Depending on the course you’re doing, you’ll need to complete a set number of hours in the workplace and you’ll have some workplace assessments to complete. You can find all of this information in the Workplace Assessment Guide, which you receive during your enrolment period.
  • How do I know if my course includes a work placement?
    Check the course detail box on the course page you are interested in. If the delivery mode is 'online with work placement', then the course includes Structured Workplace Learning.
  • When should I start looking for a work placement?
    It’s best to start looking for a work placement as soon as you can. This way, when the time comes to begin your placement you are organised well in advance and ready to make the most of the opportunity.
  • How do I find a work placement?
    Finding a work placement is a bit like looking for a new job! Follow the steps below to find a work placement that will enhance your skills and get you some valuable on-the-job experience.

    1. Search – think about where you would like to work and start looking! (Hint: try job websites, volunteer websites, local businesses, newspapers, family and friends).
    2. Apply – make a shortlist and start emailing potential workplaces. (Hint: you will need an up-to-date resume and cover letter).
    3. Meet – go in for an interview. (Hint: check out the Structured Workplace Learning support page in OpenSpace for some handy interview tips and tricks).
    4. Secure – confirm all the details and complete the paperwork. (Hint: you’ll find this information in the Workplace Assessment Guide).
    5. Commence – now it’s time to start your work placement. (Hint: have fun!)

  • What help can I get to find a work placement?

    Although it’s ultimately your responsibility, you won’t be alone when looking for a work placement. OpenSpace is full of great support resources to help you understand what you need to do and answer all your questions. Follow our tips below to find out all you need to know:

    In OpenSpace:

    • Watch the 'Getting Started with Structured Workplace Learning’ video
    • Visit the Structured Workplace Learning support page where you will find planning tools, interview tips and tricks, phone scripts, sample resumes and resources.
    • Ask a question! Just type your question into the search bar at the top of the page and we’ll find the answer for you.

    More info.:

    • You can also learn about work placement requirements in the Workplace Assessment Guide.
    • Talk to a Work Placement Support Officer if you get stuck. Just contact student support and they will refer you.

    Find out more on the Work Placement page.

  • How do I find and approach a host organisation for my work placement?

    Find
    There are lots of ways you can look for a host organisation for your work placement:

    • Research organisations in your local area.
    • Look on job websites like SEEK, Career.com or Yellow Pages.
    • Ask family and friends.
    • Go in and experience the service provided by the organisation to see if it’s something you would be interested in.
    • Check out our tips and tricks on the Structured Workplace Learning support page
       

    Approach 
    So you’ve found a potential host organisation and you need to approach them but you’re not quite sure how to go about it. We recommend the following:

    • Do a bit of research to find out who the best person in the organisation would be to contact. 
    • Compile an email to introduce yourself and approach them about the possibility of completing your work placement.
    • Make sure your resume is up-to-date and attach it with your email.
    • Include any other paperwork that might be relevant like the Open Colleges student insurance certificate.
    • If you don’t hear back in around 3-5 days, follow-up with a call.  


    And finally, be prepared to keep trying and don’t get too downhearted if you hear a no! Not all organisations have time to reply to offer work placements.

  • How can I prepare for my work placement interview?

    Congratulations on getting an interview! You’re probably feeling pretty excited but also a little nervous – don't worry, we're here to help you. Check out our tips below to help you prepare:
    •    Read up on some tips that will help you ace the interview.
    •    Research the organisation before you go. This will show the employer that you’re proactive and keen to work for them.
    •    Practice interview questions with a family member or friend to help to get rid of those last minute nerves! You can find some great examples on the Structured Workplace Learning support page in OpenSpace.
    •    Take your resume, qualifications and references, a copy of the Open Colleges student insurance certificate and the Workplace Agreement Approval form.
    •    Be confident! Arrive on time, smile and show your potential host organisation how passionate you are.   

  • What assessments will I have to do?
    Depending on the course you choose to study, your learning will be assessed through the completion of a combination of activities, short answer questions, quizzes, case studies, portfolios, research projects and log books. For example, if you attend a work placement as part of your course, you’ll complete a log book that will count towards your final grade. And if you study photography or design, you’ll build a portfolio throughout the course which you can then use to showcase your work to get a job within the industry. Your course guide will include details of which assessments you will have to complete as part of your course.
  • Do I need to attend exams?
    When you study online with Open Colleges, there are no exams to attend. Most of your assessments will be submitted online but with some courses, there may be occasions when some assessments will have to be posted to us.
  • What should I do if I don't understand assignment requirements?
    If you get stuck with an assessment or have a question related to the learning material, your Trainers and Assessors are available to give you guidance and feedback. You can contact them through the online learning campus, OpenSpace or via email. They try to respond to all queries ASAP so you’ll never be left wondering for long.
  • Will I receive a certificate?
    When you complete your course, you'll receive a document which certifies you have successfully completed your studies. Depending on which course you enrol in, this will be an Open Colleges Certificate, a Statement of Attainment or a nationally recognised certificate or Diploma or Advanced Diploma.
  • What qualifications will I receive?
    If you study for a nationally recognised qualification, you’ll receive a qualification from the Registered Training Organisation that offers the course, for example North Coast TAFE or ICM Training or you’ll receive an Open Colleges certificate. Your qualification will hold the same value as a qualification gained at a campus. The only difference is, you can study for it at your own pace – whenever and wherever you like.
  • What do I get when I complete my course?

    If you have studied for a nationally recognised qualification, you will receive a Certificate, an Academic Transcript and a Student Assessment Record showing your grades for all assessment tasks.

    If you did not study for a nationally recognised qualification, you will receive an Open Colleges certificate.

  • Can I study with Open Colleges if I am currently in New Zealand?
    Yes! Many Open Colleges courses are open to students from New Zealand. However, some of our courses involve a work placement (Structured Workplace Learning) which must be undertaken in Australia. Some courses are also restricted to Australian students only. Check the information on the individual course pages (or contact us) to find out which courses you might be eligible for
  • What does Nationally Recognised Training mean?
    A nationally recognised course is part of the Australian Qualifications Framework (AQF). The AQF includes specific standards for courses at different levels. By studying a nationally recognised course, your qualification will be recognised by industry across Australia. Open Colleges delivers nationally recognised qualifications at Certificate and Diploma level. You can find out more information about nationally recognised training on our 'Qualifications' page.
  • The course I am interested in contains a work placement. How does this work if I’m not currently in Australia?
    In order to comply with regulatory requirements, all Structured Workplace Learning activities for Open Colleges courses must occur in Australia. This means that if you are intending to study this course from outside of Australia, you will need to travel to Australia to complete your work placement. You'll be responsible for your own travel and accommodation costs.
  • Do I need a visa to travel to Australia to undertake work placement?
    If you are not an Australian citizen, then you will require a visa to travel to Australia to complete your work placement. You should check to see if you are eligible for a visa before enrolling in an Open Colleges course or making travel arrangements to come to Australia. You will be responsible for visa application or processing fees regardless of the outcome.
  • Where can I find more information about visas to travel to Australia?
    New Zealand citizens go here. Other nationalities (including permanent residents of Australia) can find out more from the Australian Immigration Department website.
  • What support services are available to me if I am studying from overseas?
    Overseas students will have access to the same level of support that students in Australia enjoy, including Trainer Support, Student Support and Learner Support. Students who travel to Australia for work placement will also have access to Work Placement Support
  • Where can I find information about course fees?
    Contact us for the most up-to-date course fees. All fees quoted are in Australian Dollars ($AUD)
  • Who should I contact if I am unhappy with my services?

    If you are unhappy with any aspect of our service, you may either speak with one of our Student Support officers who may be able to resolve your issue immediately or escalate your matter to the Issue Phase, which will be managed by an Escalations Officer. For further information, please refer to the Student Issues Procedure.

    Alternatively, you may engage in Open Colleges’ formal complaints process by submitting a complaint. If you choose to engage with Open Colleges complaints process, a Complaints Officer will acknowledge receipt of your complaint in writing within 2 business days. For further information, please refer to Open Colleges Student Complaints Policy and Student Complaints Procedure.

  • How do I submit a complaint?

    A complaint is to be submitted in writing either via a Complaint Form or other written means which clearly identifies your matter as a complaint. You may send your complaint via email to complaints@opencolleges.edu.au or post to Open Colleges Complaints, PO Box 1568, Strawberry Hills, NSW 2012.

  • How long does it take to resolve my complaint?

    Open Colleges will endeavour to provide you an outcome of your complaint case within 10 days of receipt. In the event the investigation exceeds 10 days, the Complaints Officer will provide you with regular updates on the progress of your complaint.

  • What do I do if I am unsatisfied with the outcome of my complaint?

    If you are dissatisfied with the resolution of your complaint, you may submit a complaint appeal. Once submitted, a Complaints Officer will acknowledge receipt of your complaint within 2 business days and your matter will be reviewed by the Appeals and Complaints Committee. For further information, please refer to the Complaint Appeals Procedure.

  • What documentation am I required to submit with my complaint or complaint appeal?

    In order to provide you with a fair resolution, it is highly recommended that you provide evidence to support your claims. Evidence you provide will allow Open Colleges to make an informed decision appropriate to your case or individual circumstances. Supporting evidence may include copies of emails, phone records, supporting letters from institutions or service providers, medical certificates, police reports, insurance claims, Court or legal documentation, financial documents, screenshot of issues, web links, references to materials, statutory declarations or any other documents you feel will be relevant to your case.

  • How long does it take to resolve my complaint appeal?

    Open Colleges will endeavour to provide you an outcome of your complaint appeal case within 20 days of receipt. In the event the investigation exceeds 20 days, the Complaints Officer will provide you with regular updates on the progress of your complaint.

  • What happens if I am unsatisfied with the outcome of my complaint appeal?

    If you are unhappy with the outcome of your complaint appeal, you may apply to the Resolution Institute for an Independent external review of this outcome. 

    Please be aware that you are required to pay the fee prescribed by the Resolution Institute on lodgement of the application for a review. You will also be required to pay 50% of any subsequent hourly fees charged as part of the review process.

    For further information, please refer to section 5 of the Complaint Appeals Procedure.

  • Who is the Resolution Institute?

    The Resolution institute is an external review body that has administered the Student Mediation Scheme to provide educational and training institutions with an external appeals process. Open Colleges is a member of the Resolution Institute Student Mediation Scheme. Where a complainant has exhausted the internal complaint process and is unsatisfied by the resolution of their Complaint Appeal, they may apply to LEADR for a review of their complaint.

    You may Refer to the Resolution Institute Student Mediation Scheme for further information.

  • What kind of jobs can I get upon completion of my course?

    As many of the courses we offer provide industry-recognised qualifications from accredited institutions, including TAFE, you’ll be ready to start a new career, go for that promotion or re-enter the workforce as soon as you complete your course. Check out each course page to see some of the possible job outcomes or browse our dedicated Careers site for in-depth information on career pathways, salary and the employment outlook in your chosen field.

     

    Source: http://bit.ly/2rv9454
  • What will I get paid?
    Visit our dedicated Careers site to get in-depth information on your chosen career area, including average wages for specific roles, letting you know what you can expect to earn when you enter the industry.
  • Are there lots of jobs available?
    Our dedicated Careers site offers comprehensive information on a range of career areas. Find out the employment outlook for specific jobs roles and the current employment level in that role by state to get a full understanding of what the future could bring in your chosen career.

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