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Student Support Officer

Student Support Officer

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March 21, 2017

About us

We are one of Australia’s oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through learning. Over this time, we have delivered education and training to more than 700,000 Australians.

Today, we deliver a diverse portfolio of courses spanning three Divisions: Business, Finance and Services; Education, Health and Community Services; and Design, Science and Technology. We focus on meeting the needs of adult learners by providing highly flexible, accessible and affordable education and training.

Our team includes over 400 staff and 300 contract educators and over the last three years, we have been through a fundamental organisational transformation. 

About the position  

The Student Support Officer is a key educational position that drives learner satisfaction and outcomes through the provision of first class support including:

  • Management of student administrative queries
  • Implementation of initiatives to re-engage inactive learners

Your core functions

  • Provide professional and timely response to student queries, including:
  • Maintain accurate student records
  • Implement specific support strategies including re-engagement of learners identified through
  • Program Support Plans.
  • Moderate online forums with respect to student administrative queries
  • Provide other administrative support as required

To be successful in this role, you will have the following key attributes and skills:

  • Strong teamwork skills, particularly in an educational environment
  • Strong interpersonal, oral and written communication skills
  • Strong student focus and ethos
  • Ability to confidently use technology and systems
  • Understanding how learners interact and engage in a digital, multi-screen environment

Experience in:

  • High volume inbound support call centre environment (+1 year)
  • High-volume text based (online/email) support (+1 year)
  • Provision of education support +1 year (desirable)
  • Distance, flexible or online learning +1 year (desirable)
  • Provision of support through social media (desirable)

Tertiary qualifications including:

  • Relevant qualification in customer service field (desirable)
  • Relevant qualifications in Training and Assessment (desirable)

Please email your resume and cover letter to Ciaran Martin, Talent Acquisition Specialist, Open Colleges (02) 8048 5006.

Please note that due to the high volume of response anticipated for this role, only short listed candidates will be contacted.

                                           **No Recruitment Agencies**