COURSE GUIDE

Certificate IV in Business BSB40120

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Introduction

Our nationally recognised BSB40120 Certificate IV in Business is designed to open the doors to a range of business service roles. You’ll learn how to write complex documents, and organise business meetings to give you a broad, advanced understanding across numerous core business, sales and administration functions.

Course Breakdown

E1386

BSB40120 Certificate IV in Business

Course duration: Self-paced - maximum of 18 months

Recommended hours per week: 25h

Delivery method: Online

Qualification level: Certificate IV

Awarded by: Open Colleges Pty Ltd (Provider number: 90796)

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Industry Overview

Business clerical roles are one of the largest occupations in Australia. Duties involve general administrative and core business operation skills, which are applicable across a range of industries. In fact, the outlook until 2025 is for over 342,500 new roles to be added to the industry.  

Source: Australian Government Job Outlook (https://joboutlook.gov.au/)  

Is this course for you?

This course is perfect if you have no experience but would like to launch a career in business,  gain a broad range of skills, and don’t want to limit yourself to a specific industry or work area.  

The Certificate IV is also an ideal way to formalise your current work experience if you are already in the industry but need a qualification to advance. 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Common Career Outcomes

  • Administrative Officer
  • Administrative Team Leader
  • Assistant Business Analyst
  • Assistant Security Analyst
  • Business Development Analyst

What you will learn

During your studies you will learn how to: 

  • Use digital technologies to collaborate in a work environment 
  • Write complex documents 
  • Apply critical thinking to work practices 
  • Apply communication strategies in the workplace 
  • Implement and monitor WHS policies, procedures and programs 
  • Build and maintain business relationships 
  • Develop and use emotional intelligence 
  • Develop personal work priorities 
  • Lead and facilitate a team 
  • Organise business meetings 
  • Implement customer service strategies 
  • Implement and monitor environmentally sustainable work practices 

Learning Material

Your learning materials are accessed through our online platform OpenSpace. These learning materials include 

  • Learning content 
  • Media 
  • Additional resources 
  • Learning activities 
  • Self-checks 

Your trainer

Rosalie Pellew
Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.
Tanya Galey
Tanya has many years of experience working in the Airline Industry through her role at World Aviation Systems who represent various airlines here in Sydney (Air Tahiti Nui and Hawaiian Airlines to name a few). She has extensive knowledge of Sales, marketing, reservations and the general business operations of an Airline.
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Academic Information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Certificate IV in Business

BSBTEC404
Use digital technologies to collaborate in a work environment
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  • Review existing digital technology use in the business 
  • Identify opportunities to implement digital technologies for workplace collaboration 
  • Implement and use digital technologies to collaborate in the workplace 
BSBOPS405
Organise business meetings
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  • Prepare meeting documentation and details 
  • Record meeting outcomes 
BSBPEF502
Develop and use emotional intelligence
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  • Prepare to develop emotional intelligence 
  • Develop emotional intelligence 
  • Promote development of emotional intelligence in others 
BSBWRT411
Write complex documents
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  • Plan complex document 
  • Draft complex document 
  • Finalise complex document 
BSBCRT411
Apply critical thinking to work practices
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  • Establish role of critical thinking in workplace 
  • Lead critical thinking process 
  • Develop critical thinking mindset 
5/ modules
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Recognition of Prior Learning (RPL)

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.

Course Duration

The duration for the course is self paced - maximum of 18 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

Entry Requirements

Entry Requirements

There are no mandated education entry requirements for this qualification, per the BSB Business Services Training Package.

There are no mandatory Open Colleges entry requirements.

It is also recommended that students

  • Are 18 years old (note students under 18 will need permission from a parent or guardian to enrol)
  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete Year 12 or ACSF Level 3, or
  • Have completed a qualification at Certificate III level or higher
  • Have access to a modern computer with video / audio playback capabilities and high-speed internet
  • Have access to Microsoft Office or equivalent
  • Have basic computing skills, including ability to make a short video
  • Have access to a digital video recording device to save and upload video/image files to OpenSpace, e.g., mobile phone/smartphone.

Minimum age

You will need to be at least 18 years old.

Equipment and tools

This course includes a requirement to record video and/ or audio roleplays.  These will require participation by 1-2 other people sourced by you. 

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

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Study and pay, your way

Payment Options

Pay Upfront
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$3,486.00 Save $2,324.00
was $5,810.00
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Pay in 78 instalments over the length of your course.
$71.00 Weekly
Total course cost: $5,610.00
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Full course breakdown
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Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

What is OpenSpace?

It’s important to us that we deliver a superior, online learning platform that meets our students’ needs. That’s why we have upgraded to our brand new, custom-designed learning platform, OpenSpace.

OpenSpace provides you with a user-friendly interface, that is mobile responsive. This means that you can complete your coursework using your laptop, iPad, or mobile device. All coursework is automatically saved, providing you with the flexibility you need to complete your studies anywhere, anytime.

How to get support?

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification.

You can access the Student Support team by email or phone

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Certificate IV in Business

How would you like to pay for your course?

With Open Colleges, you can start your course orientation today. Select your preferred payment option & we'll provide you with the next steps for enrolling with us.
    • Save 3%
    • Total course cost: $5,610.00 was $5,810.00
    • Paid in instalments with
    • Save 40%
    • Total course cost: $3,486.00 was $5,810.00
    • Get the best value when you pay upfront
    • Pay in 4 with
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    • Mastercard
    • Apple Pay
    • Shop Pay
    • American Express
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Rosalie Pellew

Business & Leadership
Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.
Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.

Rosalie’s experience spans various industries from retail and telecommunications to food production. Rosalie has been in Vocational Education and Training (VET) sector for over 14 years.

Pursuing her passion for adult education, Rosalie refocused into student services to assist students through their learning journey and beyond to training and assessing. She holds a Certificate IV in Training & Assessment, Diplomas in Teaching, Adult Education, Business Administration, Business and Leadership & Management.
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Tanya Galey

Business & Leadership
Tanya has many years of experience working in the Airline Industry through her role at World Aviation Systems who represent various airlines here in Sydney (Air Tahiti Nui and Hawaiian Airlines to name a few). She has extensive knowledge of Sales, marketing, reservations and the general business operations of an Airline.
Tanya has many years of experience working in the Airline Industry through her role at World Aviation Systems who represent various airlines here in Sydney (Air Tahiti Nui and Hawaiian Airlines to name a few). She has extensive knowledge of Sales, marketing, reservations and the general business operations of an Airline.

Through her role at World Aviation she travelled extensively and gained knowledge on various destinations first hand. Tanya has been teaching Certificate III and Diploma of Tourism for the past 10 years to pass on her passion/knowledge for the Tourism Industry to her students. Recently Tanya has received her Certificate IV in Business Administration to supplement her current role as Operations Manager of a financial planning firm. While still consulting with the travel industry she has been in the financial Industry for the past 5 years developing relevant policies/procedures and complying with regulatory practices.

Tanya’s qualifications are Diploma of Tourism, Certificate IV in Tourism, Certificate III in Tourism , Certificate IV in Training & Assessment and Certificate IV in Business Administration.