Certificate III in Retail SIR30216

This course is perfect for people with no experience in sales, but would like to kick start a career in the retail Industry.

You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.

During the course, you will learn how to:

• Build customer relationships and loyalty
• Engage the customer
• Sell to the retail customer
• Assist with customer difficulties
• Organise and maintain the store environment
• Work with diverse people
• Work effectively in a team
• Work effectively in a service environment
• Advise on products and services
• Purchase goods and services
• Identify and respond to security risks
• Contribute to workplace health and safety
• Maintain personal health and wellbeing

• Multiple choice Quiz
• Role plays
• Work Placement
• Written assessments

The duration for the course is self paced - maximum of 12 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

Recommended Local Entry Requirements

Students will need to be at least 18 years old. Students under 18 will need a parent or guardian to complete the parent or guardian declaration on the Enrolment Form.

Students residing in WA/NT under the age of 18, who are not currently studying for their year 12 certificate cannot be enrolled.

Students are recommended to have the language, literacy, and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email.

These skills are equivalent to:

• Successful completion of Year 10 OR
• ACSF Level 2

Tools, equipment, and skills required:

• Access to up to 3 people to participate in role plays and assessments
• Access to a device with audio & video capabilities to record simulated role-play tasks for submission
• Tripod to provide a stable and secure platform to mount the digital recording device
• Uniform - students may also be required to wear close-toed rubber-soled shoes and have their hair tied back. Some workplaces may also require a specific uniform
• Basic computing skills
• Access to a modern computer with high-speed internet
• Access to Microsoft Office

Additional Requirements:

• Students need to have a reasonable level of fitness, as the role may involve a variety of physical tasks, such as spending considerable time standing, walking and moving stock within the retail premises
• Workplaces may specify a uniform they would like the student to wear. Students are responsible for any costs associated with meeting the host organisation's uniform requirements

• By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
• You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
• Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

Focus on your studies while we handle your work placement. Through our partnership with SkilTrak, our Guaranteed Work Placement ensures you gain hands-on experience in your dream career—right in your local area. Learn more

• Meet with SkilTrak – Their team will discuss your skills, goals, location, and travel preferences to arrange the best placement for you.
• We’ll do the work – While you continue your coursework, we’ll be behind the scenes securing the perfect placement match.
• Get the details – Have a quick chat with us to go over what to expect from your work placement experience.
• Start your placement – Gain real-world experience while we check in along the way to ensure everything is running smoothly.
• Complete your course – Once your placement is done, upload your workbooks, finish your final assessment, and receive your certificate.

The Structured Workplace Learning (SWL) will require a minimum of 120 hours in the workplace. Students can commence work placement after successful completion of modules 1-13.

There will also be specific assessment tasks including a logbook and portfolios to be completed at the workplace.

Workplaces suitable to undertake SWL include:
• Department Stores
• Retail Stores
• Supermarkets
• Grocery Stores

For students to be able to undertake the practical component of the course, approved workplaces must be able to provide students with the required equipment, environments, policies & procedures, documentation, appropriate supervisor, and clients. If host organisations are unable to provide the necessary equipment, resources, and access to clients the student may be required to undertake SWL within 2 (or more) organisations.

The workplace may require the student to meet workplace-specific requirements. These will vary by state and by organisation. Some of the statutory checks and requirements the student may need to provide to commence work placement are:
• Police Check
• Working with Children Check
• Screening and vaccination against infectious diseases, including COVID-19
• Signing of Codes of Conduct and Confidentiality Agreements
• First Aid Certificate 

Please note that your host organisation may require you to provide an up to date immunisation history prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss it with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B and COVID-19, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

The workplace supervisor will need to:

• Have a minimum of 2 years experience in the retail industry
• Have a minimum of 1 year in a supervisory or team leader role