Certificate III in Retail SIR30216

This course is perfect for people with no experience in sales, but would like to kick start a career in the retail Industry.

You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.

During the course, you will learn how to:

• Build customer relationships and loyalty
• Engage the customer
• Sell to the retail customer
• Assist with customer difficulties
• Organise and maintain the store environment
• Work with diverse people
• Work effectively in a team
• Work effectively in a service environment
• Advise on products and services
• Purchase goods and services
• Identify and respond to security risks
• Contribute to workplace health and safety
• Maintain personal health and wellbeing

The duration for the course is self paced - maximum of 12 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

Entry Requirements

There are no mandated education entry requirements for this qualification as per the SIR Retail Services Training Package.

It is recommended that students be 18 years of age to enrol in this course.

It is also recommended that students

• Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete year 10.
• Have access to a modern computer with high-speed internet.
• Have access to Microsoft office or equivalent. ·
• Have basic computing skills, including the ability to make a short video.

Minimum age

You will need to be at least 18 years old.

Physical Requirements

You will need to have a reasonable level of fitness, as the role may involve a variety of physical tasks, such as spending a considerable amount of time standing, walking as well as moving stock within the retail premises. 

• By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
• You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
• Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

Focus on your studies while we handle your work placement. Through our partnership with SkilTrak, our Guaranteed Work Placement ensures you gain hands-on experience in your dream career—right in your local area. Learn more

• Meet with SkilTrak – Their team will discuss your skills, goals, location, and travel preferences to arrange the best placement for you.
• We’ll do the work – While you continue your coursework, we’ll be behind the scenes securing the perfect placement match.
• Get the details – Have a quick chat with us to go over what to expect from your work placement experience.
• Start your placement – Gain real-world experience while we check in along the way to ensure everything is running smoothly.5. Complete your course – Once your placement is done, upload your workbooks, finish your final assessment, and receive your certificate.

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability.

You will not achieve the following units of competency until you have completed your work placement hours:

• SIRXWHS002 Contribute to workplace health and safety
• SIRXIND002 Organise and maintain the store environment
• CHCDIV001 Work with diverse people
• SIRXCOM002 Work effectively in a team
• SIRXIND001 Work effectively in a service environment
• SIRXCEG003 Build customer relationships and loyalty
• SIRXCEG001 Engage the customer
• SIRXSLS001 Sell to the retail customer

You will need to undertake your work placement in an organisation involved in providing retail services to customers such as Supermarkets, Grocery Stores, Department Stores or Retail Stores. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpace.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Please note that your host organisation may require you to provide an up to date immunisation history prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss it with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B and COVID-19, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

The workplace supervisor will need to have ·

• At least 2 years’ experience in the retail industry, and
• 1 year in a supervisory or team leader role.