background-circle
Business & leadership

Certificate III in Business (Customer Engagement)

BSB30120

Ready to boost your customer engagement? Equip yourself with a valuable set of service skills and learn how to keep your customers happy. Gain a solid education in the fundamentals of clerical and admin services and enjoy diverse career opportunities.
  • Flexible payment options
  • Study to fit into your routine
  • Nationally recognised accreditation
  • Start studying as soon as you enrol
  • No exams, ever.
Start studying today
overlay
Feel right in your decision
Certificate III in Business (Customer Engagement)

Is this course right for me?

We speak with students everyday who aren’t sure if this is the right course or institution for them. Here are some quick links to help you decide.

Studying with Open Colleges What our students say
Start studying today
overlay
How would you like to pay for your course?

  • Payment Plan

    Deposit Required

    Upfront Cost

    $600.00 due today
    and $78.08 pay weekly

    • Pay in 52 instalments
    • Save 2%
    • Total course cost: $4,660.00 was $4,760.00
    • View more details View less details

  • Enrol now, Pay Later

    No Deposit Required

    Upfront Cost

    $0 due today
    and $71.69 pay fortnightly

    • Pay in 65 instalments interest free
    • Save 2%
    • Total course cost: $4,660.00 was $4,760.00
    • Paid fortnightly, over the length of your course with
    • You or partner can apply, full or part time employment required
    • View more details View less details

  • Pay Upfront

    Best Value

    Upfront Cost

    $3,094.00 $4,760.00

    • One off payment
    • Save 35%
    • Total course cost: $3,094.00 was $4,760.00
    • Get the best value when you pay upfront
    • Pay in 4 with
    • Visa
    • Mastercard
    • Apple Pay
    • American Express
    • PayPal
    • View more details View less details

Speak with an advisor to discuss other payment options. Call 1300 853 033.

overlay
Feel right in your decision
Certificate III in Business (Customer Engagement)

Get a course guide

Receive your free course guide and a consultation with an Enrolment Consultant.

By downloading the Course Guide, you agree to our Privacy Policy and receiving email and other forms of communication from us. You can opt-out at any time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Confirmation

Great choice! You're one step closer to a whole new future. You’ll receive your course guide in your inbox shortly.

View your course guide
overlay
Feel right in your decision
Certificate III in Business (Customer Engagement)

Speak with our team

Have questions about studying or want an insider’s view to see if this course is the right fit for you? Find a time to chat with our team.

Find a date & time

By downloading the Course Guide, you agree to our Privacy Policy and receiving email and other forms of communication from us. You can opt-out at any time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Choose date and time
Confirmation

Thanks XX, we look forward to speaking with you.
Here are the details for our call with you.

Name: XX
Number: XXX
Date: XX/XX/XXXX
Time: XX:XXam - XX:XXam AEST
Certificate III in Business (Customer Engagement)
Start studying today

Intro to Certificate III in Business (Customer Engagement)

Engage Your Customers

Our nationally recognised BSB30120 Certificate III in Business (Customer Engagement) is designed to arm you with the tools to keep the customers coming back. You will learn how to use industry essential skills like producing documents, working as part of a team, managing feedback and complaints, and delivering quality customer service, to make sure you keep your customers happy.

background-circle

Job Outcomes

Explore More Careers

Job Skills

  • Effective communications
  • Critical thinking
  • Workplace health and safety
  • Spreadsheet design
  • Skill development and learning
background-circle

Course breakdown

What you’ll learn in this course

This qualification covers all the fundamental skills you need to succeed in any workplace with a specialised focus on liaising with customers. Get ready to become a highly sought after customer service representative.

Certificate III in Business (Customer Engagement)

BSBWHS311
Assist with maintaining workplace safety
  • Assist with incorporating WHS policies and procedures into work team processes
  • Contribute to consultative arrangements for managing WHS
  • Contribute to organisational procedures for providing WHS training
  • Participate in identifying hazards, and assessing and controlling risks for the work area
BSBSUS211
Participate in sustainable work practices
  • Measure sustainable work practices
  • Support sustainable work practices
  • Seek opportunities to improve sustainable work practices
BSBTWK301
Use inclusive work practices
  • Establish practices that support individual differences in the workplace
  • Work effectively with individual differences
  • Assess use of inclusive practices
BSBXCM301
Engage in workplace communication
  • Plan workplace communication
  • Undertake routine communication
  • Participate in workplace communication
BSBCRT311
Apply critical thinking skills in a team environment
  • Prepare to address workplace problem
  • Evaluate solutions for workplace problem
  • Finalise and review solution development process
5/ modules
View all

When can you start? Anytime you like!

There are no start and finish dates, no semesters, so no need to wait. Just enrol and start the path to your new life whenever you’re ready!

Easy to apply, the communication was great whenever I needed help and the content was relevant to my future career. Easy payment plans av...
Easy to apply, the communication was great whenever I needed help and the content was relevant to my future career. Easy payment plans available which helped a lot.
Michelle
Read more
The assessment tips and especially the Webinars were extremely helpful for completing the assessments
The assessment tips and especially the Webinars were extremely helpful for completing the assessments
OC Graduate
Read more

Studying with Open Colleges

Study designed to
fit into your routine

What ever your reason for study, our courses are
designed to fit into your routine. 

  • No exams, ever.

    We mean it. Instead, assessments range from open book multiple choice quizzes, portfolios, videos & written assessments

  • Flexible study to fit into your routine

    Study anywhere at any time with 24/7 access to your units.

  • A learning platform optimized for online study

    Our courses are curated to maintain engagement across video, written content, assignments & audio.

Envision your routine while studying with Open Colleges

How quickly do you want to finish your course?

  • 12 months
Learn more about online study
  • Daily routine
  • 07:00 am - 08:00 am

    Coffee + Study
  • 08:00 am - 09:00 am

    Morning routine + commute
  • 09:00 am - 01:00 pm

    Work
  • 01:00 pm - 02:00 pm

    Lunch + Study
  • 02:00 pm - 05:00 pm

    Work
  • 05:00 pm - 06:30 pm

    Evening routine
  • 06:30 pm - 07:30 pm

    Study session
  • 07:30 pm - 08:30 pm

    Break
  • 08:30 pm - 09:30 pm

    Study session
  • 09:30 pm - onwards

    Relax

Study for a minimum 18 hours per week to complete modules in 12 months

Your course may include work placement which will be completed in addition to weekly study blocks.

We'll help you study smarter! 

Get in touch for tailored study advice
Our passionate team

Your trainer

Holly Radford
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print.
Anthony Wemyss
Anthony is a licensed real estate agent with more than 20 years’ experience in the industry. He has also worked as a sales agent, buyers’ agent and property manager. His love for retail sector motivates him to work in retail industry. He has gathered a vast array of skills, experience and knowledge.
overlay

Holly Radford

Business & Leadership
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print.
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print. She has also been working within the education and training industry since 2013, in both a face-to-face and online capacity and is passionate about the power of education. Holly runs a small online business and holds a position on the Australian Institute of Office Professionals (AIOP) WA Division Committee.

Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Diploma of Social Media Marketing, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts.
overlay

Anthony Wemyss

Beauty & Retail
Anthony is a licensed real estate agent with more than 20 years’ experience in the industry. He has also worked as a sales agent, buyers’ agent and property manager. His love for retail sector motivates him to work in retail industry. He has gathered a vast array of skills, experience and knowledge.
Anthony is a licensed real estate agent with more than 20 years’ experience in the industry. He has also worked as a sales agent, buyers’ agent and property manager. His love for retail sector motivates him to work in retail industry. He has gathered a vast array of skills, experience and knowledge.

He holds a Bachelor of Commerce, Diploma of Financial Services, and Certificate IV in Property Services, Certificate IV in Finance and Mortgage Broking, CIV in Business Administration and Certificate IV in Training and Assessment.

As an educator Anthony has over 5 years’ experience in a range of face to face and online courses across Real Estate, Business and Retail management. Anthony is passionate about training and assisting students to achieve their goals to build opportunities for their future.

Frequently Asked Questions

When can I start the course?

icon

Anytime you like! The majority of our courses are ready for enrolment right now. There's no need to wait for a specific date or a new semester to start – just enrol, login, and start learning. If you enrol online today and complete your application, you can start studying the course today!

Please note: Courses offered by the Open Colleges School of Health, which are campus-based, do have specific intake dates. Be sure to check the course page for more information.

Are your courses self-paced?

icon

Yes, they are! With Open Colleges, you’re in charge. There are no exams, or set timetables, so you can learn at your own pace. This means that if you have the time, you can dedicate more hours a week to studying and finish your course earlier. Or you can choose to study without pressure over a longer period of time.

Are your courses nationally recognised?

icon

Yes, they are! Open Colleges offers nationally recognised Certificates and Diplomas under the Australian Qualifications Framework (AQF). This means that our Certificates and Diplomas meet specific national standards and have been developed in consultation with industry experts to provide the most workplace relevant training. Qualifications from Open Colleges also carry the same level of recognition as courses delivered on-campus in a classroom setting. So, when you study with OC, you can rest assured that you are receiving quality education.

Are your courses free?

icon

Unlike a TAFE, which is government owned, Open Colleges is a privately owned RTO (Registered Training Organisation.) This means that we are an independent entity, and we don’t receive any government funding. For this reason, our courses are not free. If you have any questions about our pricing, please feel free to contact our friendly Enrolment Consultants.

Study and pay, your way

Payment Options

Week to week
Pay as you go
Save 2%
Pay in $600.00 today & then over 52 instalments
$78.08 Weekly
Total course cost: $4,660.00
Save $100.00
was $4,760.00
Fortnightly
From Payright
Save 2%
Pay in 65 instalments over the length of your course.
$71.69 Weekly
Total course cost: $4,660.00
Save $100.00
was $4,760.00
Pay Upfront
Save 35%
$3,094.00 Save $1,666.00
was $4,760.00
Full course breakdown
TBD