Build your career as a Community Services Worker

health & community

Community Services Worker

Community Services Workers, also known as Community Support Workers, play a crucial role in helping individuals and families access essential services and support, such as housing, mental health, and social care. Both roles focus on improving community well-being, with opportunities in government agencies, non-profits, and community centres. The key difference is that Community Services Workers often manage cases and coordinate resources, while Community Support Workers typically provide more direct, hands-on support.

Ready to make an impact? Start your journey as a Community Services Worker or Community Support Worker today by exploring online courses or vocational training programs.

Explore your career as an:

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EMPLOYED 28,400
PART-TIME SHARE 39%
AVERAGE FULL-TIME HOURS 40
MEDIAN WEEKLY EARNINGS $1,639

Community Services Workers and Community Support Workers both play vital roles in enhancing the well-being of individuals and communities through programs in areas like mental health, housing, and social services. As the demand for social support continues to rise, the need for skilled workers in these fields offers strong job security and growth opportunities. Both professionals find fulfilment in making a positive impact, working in diverse settings such as non-profits, government agencies, and healthcare facilities, all while enjoying a supportive and rewarding work environment.

Gender Split

Employment by State

Highest Level of education (%)

Age Brackets

What can you expect from working as a Community Services Worker?

Community Services Workers provide crucial support to individuals and communities in need, offering assistance across various social and welfare services.

Key Duties:

  1. Assess Client Needs: Evaluate the circumstances of individuals and families to determine the type of assistance they require.
  2. Provide Emotional Support: Offer counselling and support to help clients cope with personal challenges.
  3. Connect to Resources: Help clients access social services, healthcare, housing, and employment opportunities.
  4. Advocate: Act as a liaison between clients and service providers to ensure clients’ needs are met.
  5. Develop Programs: Design and implement community programs that address local issues like mental health or homelessness.
  6. Documentation: Maintain accurate records of client interactions and services provided.

How to become a Community Services Worker?

To become a Community Services Worker or Community Support Worker, you'll typically need a Certificate III or IV in Community Services or a related field. These qualifications can be earned through online courses or vocational education and training (VET) programs, offering flexibility to learn while balancing other commitments. Online courses provide practical knowledge and skills, equipping you to enter the field quickly and confidently.

CHC52021

Diploma of Community Services

Enhance your earning potential and thrive in an industry that offers many career opportunities. Learn all the practical and professional skills you need to achieve lasting success in this high-demand, rewarding field.
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CHC32015

Certificate III in Community Services

Get ready to unlock many career outcomes. Discover all the tools you need to achieve long-lasting success in the booming community service sector. Graduate industry-ready and fully equipped to make an immediate impact.
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CHC43215

Certificate IV in Alcohol and Other Drugs

Gear up to be the support that vulnerable people need. You’ll become a skilled support worker who can assess a client’s specialised needs. Make a positive impact on your community today.
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CHC43215/CHC43315

Certificate IV in Alcohol and Other Drugs and Certificate IV in Mental Health

Get ready to open up more job opportunities by equipping yourself with this dual qualification. Graduate with all the skills you need to make a real difference in people’s lives.
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CHC43315

Certificate IV in Mental Health

Leap into a career in the mental health sector and become a valued care worker. You’ll be equipped with all the practical skills you need to help empower vulnerable people. Graduate industry ready to thrive in this industry that offers...
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