Why Choose A Career In Retail: Developing Key Skills, Opportunities For Growth And Exciting Pathways Beyond.

Taking on a career in retail means developing your natural people skills and organisational abilities plus learning a whole new set of talents that will benefit you throughout your life. The key skills developed in retail are so beneficial that they can help you grow within the industry or open many doors to a successful career beyond the shop floor.

Continue reading as we outline the key skills you will perfect in your retail career and explore potential career paths stemming from this exciting growing industry.

Customer service

If you love talking to new people and being a natural problem solver, then a career in retail might be the perfect place for you. Whether you are helping someone find their dream car that suits their budget or finding a brand new outfit to bring out their sense of style customer service means helping people find what they need sometimes before they know it themselves. Working in customer service will develop your interpersonal skills and teach you how to read people while acting as the face and voice of the brand you represent.

Multi-tasking

Thinking on your feet, both literally and figuratively, in retail is a core skill, as there is always more than one thing going on simultaneously. Your multi-tasking skills will grow exponentially as every day will encompass managing stock levels, handling financial tasks, visual merchandising, coordinating timesheets and rosters all while helping customers find what they need and wearing a smile.

Communication

Effective communication skills are some of a job seeker's most valuable assets. Working with customers every day in a retail career is a great way to develop your communication skills, both verbal and nonverbal. You will improve your ability to greet and engage with people from diverse backgrounds and learn when to talk and push for the ‘sale’ and when to let the customer take charge.

Opportunities within the growing industry

Retail is one of the fastest-growing industries in Australia, with the sector expected to add over 10,000 new roles each year. Pursuing a career as a retail assistant can lead to secure employment, as employers are actively seeking workers to fill various positions, including potential management roles.

Career Pathways

The skills you learn in a retail career uniquely position you to move beyond the sector in the future. Employers look for applicants with skills honed in retail, such as excellent communication, interpersonal skills, attention to detail, and time management.

Learn more about the course options available at Open Colleges that can help you secure a career in retail.