COURSE GUIDE

Certificate II in Animal Care ACM20121

Introduction

Our nationally accredited ACM20121 Certificate II in Animal Care will provide an excellent foundation for your career in animal care. You will learn how to care for a variety of animals and turn your passion into an exciting career.

Course Breakdown

E1399

ACM20121 Certificate II in Animal Care

Course duration: Self paced - maximum of 18 months

Recommended hours per week: 15.5 h

Qualification level: Certificate II

Delivery method: Online with Work Placement

Awarded by: Open Colleges Pty Ltd (Provider number: 90796)

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Industry Overview

Animal Attendants can gain employment in a number of industries. In fact, at present there are over 21,000 people currently working in these areas across the country. And the good news is that according to Government statistics, there will continue to be moderate growth in employment across the sector over the next few years.

(Source: https://nationalindustryinsights.aisc.net.au/industries/animal-care-and-management/animal-services)

Is this course for you?

If you want a career working with animals, but have no experience in the field of animal care, then this course is perfect for you.

Animal Care Information Session

Curious about studying Animal Care? Join our weekly Animal Care Q&A sessions to explore the course, get industry insights, and connect with your trainer. Ask your questions live and see if this path is right for you.

  • Every Monday at 11.30 AM – 12:00 PM
  • Microsoft Teams meeting: Join meeting now
  • Meeting ID: 485 118 792 658 2
  • Passcode: Jc7YH6js

What you will learn

This course will take you through the fundamentals of animal care. During your study, you will learn how to:

  • Carry out animal care work using ethical and humane practices
  • Prepare, present and distribute food and water for animals
  • Participate in work health and safety processes
  • Communicate effectively in the workplace, identify , gather and convey information
  • Provide assistance when handling animals for assessment and health care treatments
  • Identify both dogs and cats, and their behavioural and physical needs
  • Provide daily care of animals
  • Provide essential / initial response first aid for animals
  • Measure current resource use effectively and carry out improvements
  • Undertake office reception and administration activities
  • Source, and provide information on animal care products and services

Learning Material

Your learning materials are accessed through our online platform OpenSpace. These learning materials include

  • Learning content
  • Media
  • Additional resources
  • Practice activities
  • Self-checks

Your trainer

Sharon Cliffe
With over a decade of experience in the animal care industry, Sharon Cliffe brings a wealth of hands-on knowledge and heartfelt dedication to her role as a trainer and assessor for Certificate II in Animal Care students. A qualified veterinary nurse, Sharon has worked extensively in surgical and medical nursing, patient care, and client communication, and she now channels that expertise into supporting the next generation of animal care professionals.
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Academic Information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Animal Care Information Session

Curious about studying Animal Care? Join our weekly Animal Care Q&A sessions to explore the course, get industry insights, and connect with your trainer. Ask your questions live and see if this path is right for you.

  • Every Monday at 11.30 AM – 12:00 PM
  • Microsoft Teams meeting: Join meeting now
  • Meeting ID: 485 118 792 658 2
  • Passcode: Jc7YH6js

Certificate II in Animal Care

ACMGEN201
Work in the animal care industry
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  • Contribute to a productive work environment
  • Recognise and identify animals in the workplace
  • Identify physical, social and behavioural characteristics
  • Incorporate animal needs in conduct of work practices
BSBCMM211
Apply communication skills
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  • Identify communication requirements
  • Communicate using verbal and non-verbal communication skills
  • Draft written communications
ACMWHS201
Participate in workplace health and safety processes
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  • Plan and prepare to work safely  
  • Conduct work safely  
  • Participate in work health and safety activities  
  • Follow emergency response procedures 
ACMGEN202
Complete animal care hygiene routines
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  • Prepare to work
  • Check animals
  • Clean animal housing
  • Complete hygiene practices for animals
  • Complete post-hygiene care of animals
ACMGEN203
Feed and water animals
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  • Prepare for feeding
  • Feed and water animals
  • Complete the feeding and watering process
5/ modules
View All

Assessment Details

  • Multiple choice Quiz
  • Projects
  • Role plays
  • Video
  • Work Placement
  • Written assignments

Recognition of Prior Learning (RPL)

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.

Course Duration

The duration for the course is maximum 18 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

Entry Requirements

Recommended Local Entry Requirements

Students will need to be at least 16 years old. Students under 18 will need a parent or guardian to complete the parent or guardian declaration on the Enrolment Form.

Students residing in WA/NT under the age of 18, who are not currently studying for their year 12 certificate cannot be enrolled.

Students are recommended to have the language, literacy, and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email.

These skills are equivalent to:

  • Successfully completed Year 10 OR
  • ACSF Level 2

Tools, equipment, and skills required:

  • Access to up to 3 people to participate in role plays and assessments
  • Access to a device with audio & video capabilities to record simulated role-play tasks for submission
  • Tripod to provide a stable and secure platform to mount the digital recording device
  • Basic computing skills
  • Access to a modern computer with high-speed internet
  • Access to Microsoft Office

Additional Requirements:

  • Students will need to be reasonably physically fit as the role may involve heavy lifting up to 10kg without assistance

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Work Placement

You will be required to complete a minimum of 120 hours of work placement in an approved host organisation. This should be completed in 2 blocks after successful completion of Modules 1-6 and Modules 8-13. You will not be able to achieve competencies until you have completed some of your work placement hours.

What are the benefits?

  • By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
  • You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
  • Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

How do I find a work placement?

Focus on your studies while we handle your work placement. Through our partnership with SkilTrak, our Guaranteed Work Placement ensures you gain hands-on experience in your dream career—right in your local area. Learn more

How does Guaranteed Work Placement work?

  • Meet with SkilTrak – Their team will discuss your skills, goals, location, and travel preferences to arrange the best placement for you.
  • We’ll do the work – While you continue your coursework, we’ll be behind the scenes securing the perfect placement match.
  • Get the details – Have a quick chat with us to go over what to expect from your work placement experience.
  • Start your placement – Gain real-world experience while we check in along the way to ensure everything is running smoothly.
  • Complete your course – Once your placement is done, upload your workbooks, finish your final assessment, and receive your certificate.

Structured Workplace Learning (SWL)

The Structured Workplace Learning (SWL) will require a minimum of 120 hours.

These hours will be split into 2 sections:

60 hours – Work placement (Module 7) - Can be completed with any species of companion animal, wildlife or captive. Must have access to 2 species of animals, feeding and watering animals, cleaning housing, assisting with treatments (e.g., oral/topical parasite control) and bathing and/or grooming equipment. PLEASE NOTE: work placement cannot be completed with large animals such as cattle, sheep, chickens, or any other livestock.

60 hours – Work placement (Module 14) - Must complete hours with Felines and Canines and have access to reception duties

There will also be specific assessment tasks including a logbook and portfolios to be completed at the workplace.

Workplaces suitable to undertake SWL include:

  • Veterinary Practices
  • Boarding Facilities
  • Retail Pet Stores
  • Kennels and Catteries
  • Companion Animal Breeding Facilities
  • Animal Welfare Facilities
  • Daycare Facilities for companion animals

The workplace will need to provide Animal Care services and have access to a range of animal species, at a minimum housing dogs and cats.

For students to be able to undertake the practical component of the course, approved workplaces must be able to provide students with the required equipment, environments, policies & procedures, documentation, appropriate supervisor, and clients. If host organisations are unable to provide the necessary equipment, resources, and access to clients the student may be required to undertake SWL within 2 (or more) organisations.

The workplace may require the student to meet workplace specific requirements. These will vary by state and by organisation.

Some of the statutory checks and requirements the student may need to provide to commence work placement are:

  • National Criminal Record Check
  • Code of Conduct
  • Confidentiality Agreement
  • Occupational Assessment, screening and vaccination against infectious diseases including COVID-19, Hepatitis B, Q fever, Tetanus, or Rabies

These may vary by state. In addition, individual workplaces may impose additional requirements on students undertaking work placement.

Immunisations

Please note that your host organisation may require you to provide an up to date immunisation history prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss it with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B and COVID-19, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

Supervisor Requirements

Workplace supervisors are required to have any of the following qualifications:

  • Holds a Certificate III or higher in Companion Animal Studies, Captive Animals, Pet Grooming, Animal Technology, or Animal Studies, OR
  • Has a minimum of two years' experience working in the animal care sector, regularly performing care routines such as grooming, capture and restraint, feeding, watering, and other tasks involving commonly encountered animal species in the industry.
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Study and pay, your way

Payment Options

Week to week
Pay as you go
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Pay in $200.00 today & then over 52 instalments
$69.23 Weekly
Total course cost: $3,800.00
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was $4,000.00
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$2,600.00 Save $1,400.00
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Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

What is OpenSpace?

It’s important to us that we deliver a superior, online learning platform that meets our students’ needs. That’s why we have upgraded to our brand new, custom-designed learning platform, OpenSpace.

OpenSpace provides you with a user-friendly interface, that is mobile responsive. This means that you can complete your coursework using your laptop, iPad, or mobile device. All coursework is automatically saved, providing you with the flexibility you need to complete your studies anywhere, anytime.

How to get support?

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification. You can access the Student Support team by email or phone.

Trainer Support

Studying online doesn’t mean you’re on your own. Our trainers are here to help — whether you want to book a chat, send an email, join a webinar, or take part in a discussion forum. We’ve made it easy for you. Each study area has dedicated booking links and contact details, all available in OpenSpace account, so you can quickly connect with your trainer or ask a question when you need support.

Wellbeing Support

We have partnered with Australian Counselling Service (ACS) to support your wellbeing while you study with us. If you are experiencing stress such as balancing study with other commitments, anxiety about role plays, or just needing motivation, you can reach out to ACS for free short-term counselling support.

Their services include:

  • Free and confidential no cost to you
  • Delivered via Zoom accessible from anywhere in Australia
  • Flexible and available sessions offered 8am to 8pm, 7 days a week
  • Supportive and practical helping you manage study stress, motivation, anxiety, and life challenges

You can book directly with a counsellor of your choice through the ACS website. In most cases, appointments are available within 48 hours of reaching out. More information on how to access this service can be found in the welcome module of your course.

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How would you like to pay for your course?
  • Pay Upfront

    Best Value

    Upfront Cost:

    $2,600.00 $4,000.00

    • One off payment

    • Save 35%

    • Total course cost: $2,600.00 was $4,000.00

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    • Get the best value when you pay upfront

    • Visa
    • Mastercard
    • Apple Pay
    • American Express
    • PayPal
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  • Payment Plan

    Spread the Cost

    Per Week:

    $69.23

    • Pay in 52 weekly instalments

    • Save 5%

    • Total course cost: $3,800.00 was $4,000.00

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Speak with an advisor to discuss your payment options. Call 1300 853 033.

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Sharon Cliffe

Environment & Animal Studies
With over a decade of experience in the animal care industry, Sharon Cliffe brings a wealth of hands-on knowledge and heartfelt dedication to her role as a trainer and assessor for Certificate II in Animal Care students. A qualified veterinary nurse, Sharon has worked extensively in surgical and medical nursing, patient care, and client communication, and she now channels that expertise into supporting the next generation of animal care professionals.
Sharon’s teaching journey is deeply personal. Having faced challenges in her own school years, she’s passionate about creating a supportive and inclusive learning environment where every student feels capable, valued, and respected. She firmly believes that everyone learns differently, and she tailors her approach to reflect each student’s unique goals—whether they’re chasing a career in animal care or simply nurturing a lifelong passion.

Through flexible online learning, Sharon empowers students to balance their education with work, family, and placement commitments. Her course not only covers essential practical skills—like safe handling, feeding, first aid, and infection control—but also builds strong professional foundations in teamwork, communication, and workplace protocols.

Her advice? “Stay curious, stay committed, and never be afraid to ask for help. Believe in yourself—your passion and dedication will take you further than you think.”

Paying with Payright: What you need to know

Quick checks before you apply

Start now, pay later with a zero-interest payment plan. A credit check is required, and either you or a family member at your address can apply. You’ll complete the application on Payright’s site.

Got questions? Learn more or Call 1300 853 033

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You may have to select an alternative payment method or speak with an advisor to find the most suitable payment option for you. Call 1300 853 033

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