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Student Support explained
Open Colleges celebrates the independence of online study, while recognising everyone benefits from occasional support. We're here to help you succeed!
Student Support
The student support team will assist you with any questions or concerns you have about OpenSpace, enrolment, administration or finance.
For Student Support, call 1300 650 011 (AEST): Mon–Thu 9am–9pm, Fri 9am–5pm, Sat 10am–2pm (closed public holidays).
Alternatively, you can email your questions through to: studentsupport@opencolleges.edu.au.
When you may need it:
Student Support Officers can help you learn to use OpenSpace where you access all of your course materials, chat to your Trainers and Assessors and get connected with other students.
They are also enrolment experts and can walk you through any questions or concerns that you may have.
Finally, our Student Support Officers can help you with any administration issues you are having, and can also assist you with any questions you have regarding course payments.
Academic Support
Your academic support team is made up of your course Assessors, Trainers, Education Support Coordinators, Customer Success Managers and other faculty members.
When you may need it:
The academic staff are always on hand to help you understand your course material.
Reach out to your Trainers when you are struggling to understand something in your studies or when you need a bit more information about a subject or an assignment. You will find the email addresses for your faculty contacts on OpenSpace. You'll also be able to book an appointment via the online portal by clicking the booking link for your faculty.
Your academic support team’s job is to make sure you learn, and they want you to succeed. But they won’t realise that you are struggling unless you reach out.
Open Colleges has lots of support available for its students, all you need to do is take the first step. Make a phone call or send an email – we’re all here to help you and make sure you get the most out of your learning journey.
