Build a career as a Customer Service Manager

business & leadership

Customer Service Manager

As a customer service manager, you're responsible for ensuring customer satisfaction and loyalty. Key responsibilities include team leadership, training, quality assurance, problem resolution, and process improvement. Effective communication, empathy, problem-solving, leadership, and patience are essential qualities. The demand for customer service managers is strong, offering a rewarding career path.

Explore your career as an:

  • Outlook
  • Duties
  • Course Options
  • Blogs
EMPLOYED 40,000
PART-TIME SHARE 13%
AVERAGE FULL-TIME HOURS 43
MEDIAN WEEKLY EARNINGS $1,900

The job outlook for Customer Service Managers in Australia is positive, driven by the increasing focus on customer experience, technological advancements, and economic growth. This role offers opportunities for career advancement and growth as companies continue to prioritise excellent customer service.

Gender Split

Employment by State

Highest Level of education (%)

Age Brackets

What can you expect from working as a Customer Service Manager?

A Customer Service Manager's day-to-day responsibilities can vary depending on the specific company and industry, but here are some common tasks:

  • Team Leadership: Overseeing and motivating a team of customer service representatives.
  • Customer Satisfaction: Developing and implementing strategies to enhance customer satisfaction and loyalty.
  • Training and Development: Providing ongoing training and development to customer service representatives.
  • Quality Assurance: Monitoring and improving the quality of customer service interactions.
  • Problem Resolution: Resolving complex customer complaints and issues.
  • Performance Management: Evaluating the performance of customer service representatives and providing feedback.
  • Process Improvement: Identifying opportunities to improve customer service processes and efficiency.
  • Communication: Liaising with other departments within the company, such as sales, marketing, and operations.
  • Reporting: Preparing reports on customer satisfaction metrics, team performance, and other relevant data.

Ultimately, a customer service manager's goal is to ensure that customers have a positive experience and are loyal to the company.

How to become a Customer Service Manager?

Becoming a Customer Service Manager requires a strong foundation of education, practical experience, and essential skills. Relevant coursework in business, marketing, or communications can provide a valuable base, while hands-on experience in customer service roles is crucial. Key skills include effective communication, empathy, strong problem-solving abilities, leadership qualities, and patience. To excel in this field, continuous learning and professional development are essential.

BSB30120

Certificate III in Business (Customer Engagement)

Ready to boost your customer engagement? Equip yourself with a valuable set of service skills and learn how to keep your customers happy. Gain a solid education in the fundamentals of clerical and admin services and enjoy diverse...
View Course
BSB40520

Certificate IV in Leadership and Management

Equip yourself with specialised skills that will transform you into a formidable business leader. Discover all the tools you need to achieve long-term success and thrive in the world of business. Graduate industry-ready and fully prepared to make...
View Course
BSB50120

Diploma of Business

Transform yourself into a formidable business leader. Earn work-ready specialised skills and graduate with all the tools needed to hit the ground running. For business owners: unlock an impressive skill set to achieve long lasting success.
View Course
BSB40520/BSB40120

Certificate IV in Leadership and Management and Certificate IV in Business

Get ready to become the leader you’ve always wanted to be. This dual qualification will make sure you walk into a boardroom with complete confidence. Equip yourself with the comprehensive skills you'll need to lead, guide and support...
View Course
BSB50420

Diploma of Leadership and Management

Are you ready to become the leader you were meant to be? Equip yourself with the skills and confidence to take the business world by storm and lead a team to lasting success. Graduate with the...
View Course
A Day in the Life of a Marketing Manager

A Day in the Life of a Marketing Manager

Open Colleges
February 01st, 2023
Leadership vs management: why a manager is not necessarily a leader

Leadership vs management: why a manager is not necessarily a leader

Open Colleges
January 04th, 2023
Tips for successfully managing remote teams online

Tips for successfully managing remote teams online

Open Colleges
October 26th, 2022
What transferable skills do you need to develop as a leader?

What transferable skills do you need to develop as a leader?

Open Colleges
October 10th, 2022
10 Best Leadership Podcasts to get you Inspired

10 Best Leadership Podcasts to get you Inspired

Open Colleges
September 19th, 2022
How to develop a growth mindset in your team

How to develop a growth mindset in your team

Open Colleges
August 21,st 2022
What are the Five Levels of Leadership?

What are the Five Levels of Leadership?

Open Colleges
July 21,st 2022
Improve your leadership skills with our new courses!

Improve your leadership skills with our new courses!

Open Colleges
June 20th, 2022
What can a Diploma of Business do for you?

What can a Diploma of Business do for you?

Open Colleges
May 30th, 2022
How to fast track your way up in a business management career?

How to fast track your way up in a business management career?

Open Colleges
November 26th, 2021
Ideas for side hustle jobs to make some extra income

Ideas for side hustle jobs to make some extra income

Open Colleges
October 22nd, 2021
Spotlight on essential leadership competencies

Spotlight on essential leadership competencies

Open Colleges
August 11th, 2021
Why study business leadership?

Why study business leadership?

Open Colleges
June 25th, 2021
Top 7 business administration skills you need to make employers notice you

Top 7 business administration skills you need to make employers notice you

Open Colleges
March 31st, 2021
The best reasons to study human resource management

The best reasons to study human resource management

Open Colleges
February 26th, 2021
Top 5 entry level jobs for Business Administrators

Top 5 entry level jobs for Business Administrators

Open Colleges
October 2nd, 2020
How to grow your business with influencer marketing

How to grow your business with influencer marketing

Open Colleges
September 25th, 2020
How to set realistic social media goals for your business

How to set realistic social media goals for your business

Open Colleges
August 27th, 2020
A day in the life of a Social Media Manager

A day in the life of a Social Media Manager

July 29th, 2020
Importance of communication skills in business

Importance of communication skills in business

Open Colleges
June 5th, 2020
A Day in the Life of a Small Business Owner

A Day in the Life of a Small Business Owner

Open Colleges
March 23rd, 2020
How to use Canva for social media marketing?

How to use Canva for social media marketing?

Open Colleges
January 30th, 2020
Starting A Marketing Career? 4 Things You Need To Know

Starting A Marketing Career? 4 Things You Need To Know

Open Colleges
November 27th, 2019
The Best Project Management Methodologies You Should Use in 2019

The Best Project Management Methodologies You Should Use in 2019

Open Colleges
August 23rd, 2019
Business benefits of using Microsoft SharePoint

Business benefits of using Microsoft SharePoint

Open Colleges
July 23rd, 2019
11 leadership styles and how to find yours

11 leadership styles and how to find yours

Open Colleges
May 24th, 2019
Communication Essentials: How to Balance Listening and Speaking

Communication Essentials: How to Balance Listening and Speaking

Open Colleges
April 22nd, 2019
Great Social Media Marketing campaigns you can learn from

Great Social Media Marketing campaigns you can learn from

Open Colleges
March 6th, 2019
Social Media Marketing tips for Small Businesses

Social Media Marketing tips for Small Businesses

Open Colleges
January 22nd, 2019
A day in the life of an HR professional

A day in the life of an HR professional

Open Colleges
November 26th, 2018
How to start a successful dog walking business

How to start a successful dog walking business

Open Colleges
November 14th, 2017
Agile Based Learning: What Is It and How Can It Change Education?

Agile Based Learning: What Is It and How Can It Change Education?

Open Colleges
February 22nd, 2014
Displaying page of

*The information on this page is sourced from the Jobs and Skills Australia website, based on their occupational data collected in May 2024. Where job titles may not be exact matches, related job areas have been used. This data is intended as a guide only.

Advance your career with Accredited Online Courses

Gain industry-recognised qualifications with our flexible online courses in Australia. Study at your own pace and achieve your career goals from the comfort of your home.

Start your journey today
    Start your journey today