Build your career as a Customer Services Representative

business & leadership

Customer Services Representative

A career as a Customer Service Representative opens doors to diverse opportunities in customer-focused industries like retail, hospitality, e-commerce, and telecommunications. You'll develop strong communication, problem-solving, and interpersonal skills while helping customers find solutions and enhancing their experience. Many businesses rely on excellent customer service to build loyalty, making this role essential and highly valued. Plus, it can lead to leadership roles or specialised areas like sales and support management.

Start your customer service career today and build skills that can take you anywhere. 

Explore your career as an:

  • Outlook
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EMPLOYED 36,100
PART-TIME SHARE 35%
AVERAGE FULL-TIME HOURS 39
MEDIAN WEEKLY EARNINGS $1,728

The job outlook for Customer Service Representatives remains strong, with businesses continuously prioritising customer experience to stay competitive. With the rise of online shopping, digital communication, and evolving consumer expectations, demand for skilled professionals is growing across various industries. Career growth opportunities include advancing into supervisory roles, customer experience management, or transitioning into related fields like sales and marketing. This dynamic career path offers stability, skill development, and long-term potential.

Gender Split

Created with Highcharts 11.1.0MaleFemale

Employment by State

Created with Highcharts 11.1.029.6%​29.6%27.8%​27.8%21.2%​21.2%5.8%​5.8%11.2%​11.2%1.9%​1.9%0.9%​0.9%1.7%​1.7%

Highest Level of education (%)

Created with Highcharts 11.1.07.7%​7.7%5.2%​5.2%30%​30%18.2%​18.2%12.7%​12.7%16.7%​16.7%5.4%​5.4%Below Year 10Years 11 & 10Year 12Certificate III/IVAdvanced Diploma/DiplomaBachelor DegreePost Graduate/ Graduate Diploma or Graduate Certificate0%2%4%6%8%10%12%14%16%18%20%22%24%26%28%30%32%

Age Brackets

Created with Highcharts 11.1.015-1920-2425-3435-4445-5455-5960-6465 and over

What can you expect from working as a Customer Services Representative?

Customer service representatives assist customers by providing information, resolving inquiries, and supporting sales or service processes. Key duties typically include:

  • Customer Assistance: Answering incoming calls, emails, and messages to assist customers with their specific inquiries.
  • Data Entry: Identifying customer requirements and accurately recording information into computer systems.
  • Product & Service Promotion: Creating further interest in goods and services by offering additional information and encouraging customers to utilise available services.
  • Database Management: Updating databases to reflect changes in the status of customers and prospective customers.
  • Order & Dispatch Coordination: Arranging the dispatch of goods, information kits, and brochures to customers and interested parties.
  • Administrative Support: Undertaking clerical duties, such as faxing, completing paperwork, and liaising with other departments to finalise customer requests.
  • Payment Processing: Issuing invoices and receiving electronic payments for goods and services provided.

How to become a Customer Services Representative?

To become a Customer Service Representative, no formal qualification is required, but completing a Certificate II or III in Customer Engagement or Retail can improve job prospects. Online courses provide flexible learning, covering essential skills like communication, conflict resolution, and customer relationship management. They allow you to gain industry-relevant knowledge at your own pace, helping you stand out in a competitive job market.

SIR30216

Certificate III in Retail

Get ready to unlock diverse career outcomes. Transform yourself into a skilled and confident retail worker and a valued team member. Equip yourself with transferrable skills to empower you to thrive in the fast-paced world of retail.
View Course
BSB30120

Certificate III in Business (Customer Engagement)

Ready to boost your customer engagement? Equip yourself with a valuable set of service skills and learn how to keep your customers happy. Gain a solid education in the fundamentals of clerical and admin services and enjoy diverse career opportunities....
View Course
BSB40120

Certificate IV in Business (Administration)

Get ready to advance your career and transform yourself into a confident business admin specialist. Unlock all the core skills you need to make an immediate impact and achieve a successful career in business administration.
View Course
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*The information on this page is sourced from the Jobs and Skills Australia website, based on their occupational data collected in May 2024. Where job titles may not be exact matches, related job areas have been used. This data is intended as a guide only.

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